Brokerage Liaison Officer

The Brokerage Liaison Officer plays a vital role in the Adult Social Care pathway in Staffordshire. This position is responsible for obtaining care offers from the market and establishing care and support for residents and/or their representatives. This role involves managing the end-to-end brokerage pathway, including sourcing care offers through the council's commissioned systems and directly communicating with residents of Staffordshire to establish care and support., You will:

• Quality Assurance: Ensure referrals into the Brokerage service meet quality standards, liaising with Adult Social Care Practitioners as needed.
• Collaboration: Work with professionals and partner organisations to understand residents' care and support needs.
• Care Sourcing: Utilise council policies and systems to obtain suitable care offers within contractual frameworks.
• Care Establishment: Arrange care for various needs, including residential, nursing, home care, day care, supported living, and mental health.
• Provider Liaison: Contact provider organisations to negotiate care arrangements, ensuring secure and accurate information exchange.
• Resident Engagement: Discuss brokerage roles with residents, arrange provider assessments, and agree on care offers, including financial contributions.
• Outcome Negotiation: Agree on realistic outcomes with residents and/or their representatives.
• Documentation: Produce and send contractual documentation before care commencement and maintain professional records of discussions, assessments, and decisions in line with policies.
• Risk Management: Identify and manage risks, using appropriate escalation channels.
  
  You will have:
• Understanding of the legislative and policy context of Adult Social Care (Care Act) and the needs of Adult Social Care users.
• Experience managing a caseload, liaising with stakeholders, and handling confidential information.
• Strong organisational skills, ability to prioritise tasks, and manage competing demands.
• Excellent interpersonal and communication skills, especially in challenging conversations.
• Proficiency in IT systems and software such as Microsoft packages, with high accuracy in record-keeping.
• Ability to work collaboratively, problem-solve, and remain resilient in a changing environment.
  
  The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire