BTE Senior Claims Handler

Internal claims processing role focused on the provision of high-quality customer service. The Senior Claims Handler is responsible for typically between 350 to 400 active files of varying type and subject matter. Working effectively with internal colleagues, the insured, solicitors and other relevant parties, the Senior Claims Handler must process claims under limited supervision and within established processes, procedures and authority limits.Your tasks

• Customer Service responding promptly & efficiently to all claimants using various communications methods/systems.
• Claims Processing assessing & processing all claims in line with stipulated procedures & authority limits.
• Work Flow Management plan & prioritise own work to meet company service standards.
• Compliance carry out all tasks in line with stipulated processes, procedures & authority limits.
• Communication work effectively with all stakeholders to the claim (including panel & non-panel professionals) to ensure claims are processed without undue delay.
• Support provide ongoing support to junior roles but without line management responsibility. Take part in ad-hoc projects & assist with function's L&D plans.
• Quality Assurance assists with/conducts audits of external law firms to ensure their adherence to company service standards.
• Learning & Development take responsibility for own learning needs & objectives. Work closely with colleagues to progress knowledge & skills base.
  
  A Law graduate or equivalent OR a good level of education (min. 5 GCSE Grade C+) with 2+ years relevant experience. Good working knowledge of MS Office applications. Good numeracy & literacy skills. CII qualified or working towards.
  
  Fair and competitive basic salary
• Pension Generous pension scheme with additional "matching" option