Business Administration Apprentice - Anti-Social Behaviour & Safer Public Realm

As a Business Administration Apprentice, you will support the Anti-Social Behaviour (ASB) Team and Safer Public Realm Team with day-to-day administrative functions including:

Ensuring all general enquiries are dealt with appropriately.
Providing support to team members with the intake of work by opening new cases, supporting progression of cases and closing of case, including support the Closed Case Survey process.
Ensuring all relevant financial transactions are processed, including raising invoices, processing deposits, and raising purchase orders & receipting purchase orders.
Support the Team Leaders with the compilation of management information, including managing Databases and producing reports.
Providing digital support to the teams, including monitoring Reporting Apps, updating Housing IT systems and Microsoft Systems used by the Service.
Updating ASB related promotional information and ensure it is distributed appropriately.
Supporting the preparation and delivery of Anti-Social Behaviour related community events and activities and communication campaigns.
Setting up and supporting meetings as and when required.

The successful candidate will be supported in undertaking the Level 3 Business Administration Apprenticeship. Further information on the course can be found at: https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

Our Apprenticeship scheme provides a perfect way to earn a wage while you gain vital work experience and a nationally recognised qualification. You will be fully supported and mentored through your apprenticeship and be given time off to complete your training.

Our Housing and Communities Team are passionate about the people who live in our town; our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a lively and thriving neighbourhood. We have bags of energy and enthusiasm and channel this by seeking to innovate and create opportunities that have a lasting effect on the communities in Reading and keeps them at the heart of all we do., We are looking for candidates who have preferably hold Maths and English qualifications or will be willing to complete these as part of the apprentice role and have experience of using Microsoft Office programmes. You will have good communication skills, are customer service focussed and able to demonstrate positive working relationships with colleagues. Being able to manage your time and organise and prioritise your workload will be key to this role!

You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading

Drive Efficiency - create an environment in which resources are used efficiently and employees' skills are developed and used effectively

Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential

Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment.

This post will be a hybrid working post.

A competitive salary alongside a range of benefits including:

Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
A wide range of flexible working opportunities
Modern working environment at the Civic Offices in the heart of Reading
Local Government Pension Scheme (LGPS)
Life Assurance - three times your annual salary (for members of the LGPS)
On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax