Business Administration Manager

An exciting opportunity has arisen for a conscientious and supportive Business Administration Manager to join our busy and dedicated team based within Ridgeway at Roseberry Park.

Ridgeway is an inpatient forensic mental health unit providing services and delivering care to the Tees Valley area. This unit is situated on Marton Road, Middlesbrough.

The successful candidate will work collaboratively with the collective management team to design, manage and monitor the development of the admin service/function, ensuring processes are modernised to continuously improve quality, productivity and efficiency of clinical services. Ensuring their teams deliver an effective and efficient service to patients and service users including, clinicians, nurses and other key staff groups.

As a member of the Ridgeway Admin Team, you will work in an open plan office alongside other administrators. The open plan office is an area of high activity, and no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role., The Business Administration Manager role is pivotal in the day-to-day operations of Ridgeway. collective management team to design, manage and monitor the development of the admin service/function, ensuring processes are modernised to continuously improve quality, productivity and efficiency of clinical services. The successful candidate will be responsible for ensuring their teams deliver an effective and efficient service to patients and service users including, clinicians, nurses and other key staff groups.

Whilst having previous experience in a leadership and management and administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, an interestin working in a health care setting and a 'can do' attitude., The Business Administration Manager role involves a high degree of sensitivity and confidentiality, negotiation and communication skills, demonstration of empathy, understanding, compassion, and the ability to deal with any challenging situations that may arise. On a day-to-day basis the successful candidate will be reactive, responsive and flexible to the needs of the teams within the service and the administrative staff who work with them. The successful candidate must have experience of managing a team, dealing with sickness absence and sickness meetings, co-ordinating annual leave, minuting meetings, staff supervisions and appraisals.

We are looking for someone who is able to multitask in a busy environment, communicate confidently, prioritise their workload and meet deadlines and build strong working relationships with a variety of people.

• Access to Trust gyms, independent counselling, physiotherapy, Occupational Health, free flu vaccinations, Employee Support, Mindfulness Training, Employee Psychology and Staff Retreats.


• Generous NHS pensionand annual leave package (27 daysplus bank holidays).


• Regular 1-2-1s, quarterly supervision and annual appraisal, providingopportunity for discussion around achievements, challenges, aspirations and training and development opportunities.


Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals, highlighting outstanding workthrough our Greatix and Star Award schemes.

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high-quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Our organisation is on a 'Journey to Change', creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our staff, for the right roles, at the right time.