Business Administration Manager

For further information on this role, please see the attached detailed Job Description and Person Specification. The role of the Administration Business Manager is to ensure a high quality service is provided for patients and specialties at all times To provide strong and effective leadership to medical administration teams. To ensure delivery against all key targets and performance indicators. To analyse and report service level activity and access performance information for a range of audiences. To develop measures of monitoring activity for the division, and to set targets where necessary. Liaise with the Deputy Divisional Director and Finance Manager on any areas of concern relating to performance. Represent the Division at various meetings as required and to ensure that the outcomes and actions of these meetings are communicated back to the Division appropriately and in a timely manner. Contribute to the investigation of patient complainants to ensure that appropriate and timely
responses are given and that trends are identified and remedial action taken. To assist the Deputy Divisional Director in considering demand and capacity for inpatient and outpatient activity and contributing to pathway mapping as requested; The post holder will be expected to identify and implement initiatives to improve services. The ability to communicate effectively at all levels within a complex multidisciplinary environment is essential.