Business Administration Officer

Working as part of the Seafarer Operations Business Unit, you will provide administrative support to the Certification Operation who provide class leading customer service alongside the assessment of applications from seafarers for marine examinations and subsequent Certificates of Competency or Endorsements. This Certification operation is fee earning and the role will primarily centre around the reallocation and handling of payments from seafarers, marine colleges and training providers. In addition, the role provides administrative support for other processes such as financial forecasting, data processing for analysis, reconciliation and other tasks which support the day to day business activities as well as change and continual improvement projects. You will use your excellent attention to detail to accurately handle each application ensuring a high standard of quality management whilst delivering at pace. This is a great opportunity for someone who is looking to start their career within the MCA or the Civil Service. You don't need any maritime experience to join us, just a dedication to provide a high-quality service to the public. Your responsibilities include but are not limited to:

• Data processing and collation for business administrative tasks and projects to support the wider Certification Operation.
• Contribute to and provide support for other business administrative tasks such improvement of working practices, ensuring all work is performed in line with Business service standards. To process all accounts receivable from seafarers and companies and to ensure all monies are correctly recorded such as receipting all govpay payments, processing bank transfers, ensuring correct payments are taken.
• To recognise income by coding-off and re-allocating the monies paid by seafarers.
• To process refunds and deal with any over/under payments made by seafarers and companies.
• To create and maintain seafarer accounts on our financial system.
• Manage email inbox, process enquiries and deal with issues from seafarers, certification team, maritime colleges and shipping companies, whilst providing class leading customer service.
• Create invoices and issue receipts as requested by seafarers and companies.
• Update and manage Rolling Account entries and enter bank transfers and all relevant information onto the cash book.
• Complete weekly and monthly reconciliation of cashbook ensuring all transactions are up to date and balance.
  
  Are you experienced in Microsoft Office applications?
Do you enjoy working with data, especially with numerical data?

The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea. Safer lives. Safer Ships. Cleaner Seas. Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do. We are committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams. We want everyone to feel valued and supported to achieve their potential at MCA. This culture of inclusion is underpinned by our staff networks groups covering, Women's, LGBTQI+, Race, Carers, Mental Wellbeing and volunteer Respect Ambassadors. The role sits within Seafarer Operations, part of the UK Customer Maritime Services Directorate. Seafarer Operations centres around the Certification and Endorsement of seafarers - essentially a licence to allow them to work at sea and onboard vessels.