Business Administrator

An exciting new opportunity has arisen for an experienced administrator to work within the OPMH Community Mental Health Team for North Devon based at Knightshayes Clinic in Exeter for a 12 month fixed term period., The post-holders role is to work in partnership with the Clinical Team Manager (CTM) as the senior administrator in the team ensuring ensure high quality administrative support that will enable the provision of the best possible care to service-users. They will lead the administrative team to ensure effective, service-user focussed, administration systems are in place and support the CTM with administrative and reporting tasks enabling the CTM to focus on clinical work and team leadership.,

• Support the CTM to co-ordinate and monitor the work of the clinical staff in the team including:
• Supporting the CTM with HR responsibilities for the clinical team including induction, My Staff File, sickness monitoring, annual leave, supervision, appraisal, training and Health Roster
• Supporting the CTM with KPI monitoring, Quality Review of Clinical Records, CQC Self-assessment, Carenotes audits, governance reporting, diary management, away days, governance meetings, Business Continuity plans, lone working protocols, building management, RMS, risk register and complaints
• Preparing reports on CMHT KPIs for team Business Meeting, LDU and DGB meetings
• Overseeing CMHT referral, waiting list and triage admin processes
• Oversee the day to day running of the administration team to ensure high quality administrative support to the clinical team including:
• Line-management and HR responsibility for the administrative team including recruitment and induction
• Setting up and managing effective office systems to support service delivery
• Providing an admin systems induction for clinical staff joining the team
• Collaborating with OPMH Business Administrator colleagues to develop, implement and maintain consistent service standards for the administration elements of the clinical care provided
• Liaising with colleagues from other services using the team base to ensure high standards of support are extended to all service users regardless of the team that is treating them, Please refer to the job description attached to this advert which will provide further information on this role.
  
  We are seeking an enthusiastic and experienced administrator with excellent IT, communication, organisational and management skills. We welcome applications from individuals who can demonstrate a commitment to delivering high quality administration support in an efficient and timely manner. If you have great people skills and a flair for organisation then this vacancy could be for you., RSA 3 Word Processing or equivalent level of experience in practice.
• Shorthand or Speedwriting
• NVQ4 in administration or equivalent level administrative knowledge and experience
• GCSE English or equivalent
• Evidence of continuing professional and personal development, Excellent interpersonal and communication skills both written and verbal
• Able to deal confidentially and tactfully with people at all levels.
• Ability to take and convey clear messages
• Experience in dealing with people in distress in a calm and confident manner
• Willingness to embrace new ways of working/changes
• Ability to recognise when other communication methods may be needed
• Understanding and respect of confidentiality in the workplace.
• Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
• Working knowledge of a range of administrative procedures including diary management and arranging appointments
• Experience or understanding of creating electronic records, electronic filing systems
• Ability to manage diverse workload whilst dealing with frequent interruptions
• Ability to meet deadlines and to work under pressure
• Exceptional organisational skills and ability to prioritise
• Ability to work both independently and as part of a team
• Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
• Knowledge of our business and how it supports patient care, Excellent organisational skills.
• Experience of managing administration staff
• Ability to prioritise workload and adapt to change when required
• Experience of working as part of a team.
• Previous experience of working within an administrative or secretarial team.
• Experience of dealing with confidential and complex information
• Previous NHS experience of working in a Healthcare or Social Care administrative setting, Demonstrate good numeracy and literacy skills
• Experience of general office routine and filing systems
  
  Our professional responsibility is to reduce the risk of infection to others as far as possible. Getting vaccinated against diseases that can be passed person-to-person in healthcare settings is part of this responsibility. The Trust will provide advice, guidance and support on vaccinations and access to vaccinations where requested., About Devon Partnership Trust
We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.