Business Administrator - Residential Homes

The Business Administrator will focus on providing clerical, administrative and financial support to the residential services. Delivering high quality and responsive administrative systems to ensure that the service has effective financial management and Health and Safety monitoring. In addition, the role maximises the use of other systems to facilitate good quality data collection.,

• Working as part of the residential short break service a key element of this role is planning the bookings for stays at the service as well as transport for individuals, liaising with families/ carers as well as other professionals.


• Responsible for delivering effective administrative support to ensure able to maintain the effective running of the residential home and working to deadlines.


• Provides statistical information to ensure regular management reporting on staff information, such as, sickness; annual leave; overtime and service user information is available to ensure accurate financial charging.


• Responsible for ensuring all relevant financial procedures, including Amenity Accounts, are in place to enable the safe and appropriate handling and banking of all monies, both cash and cheques.


• Responsible for regular updating of relevant systems to ensure accuracy and highlighting awareness of office processes to new staff.


• Responsible for dealing appropriately with members of the public, service users and their carers, ensuring complaints are dealt with effectively, in line with agreed policies and procedures.


• Delivering an efficient operation of the reception area by prioritising calls and providing a good service to visitors to ensure creating a good first impression.


• Working collaboratively as part of a team by sharing Health and Safety knowledge and recognising service user issues that need to be addressed to ensure such matters are given priority


• Specific individual and shared targets and objectives are defined annually within the performance management framework.
  
  Educated to RQF Level 3 (A level) or equivalent by experience with a willingness to achieve the award within 24 months of starting the role.


• Evidence of self-development in particular professional area.


• Experience of delivering business support including translating data and dealing with external enquiries, within a social care setting.


• Strong communication skills and an ability to develop a rapport and engage with diverse groups of individuals, particularly challenging family situations.


• Experience of developing strong working relationships with partners, other agencies and the local community, to achieve joint objectives and offer a supportive framework for vulnerable adults.


• Experience of working within Financial Monitoring Regulations and financial management systems


• Knowledge of a range of computer based systems including MS Excel, Outlook and Word.