Business Analyst

Reporting to the Continuous Improvement Manager, the Business Analyst will act as a liaison between the business and technical development teams to ensure business requirements are understood and translated into system and process functionality.,

• Translate business requirements into detailed system requirements and technical design specifications.


• Investigate, model, define, refine, and document required business processes.


• Support the development of training and implementation materials.


• Assist in integration and acceptance testing, including sprint planning and user acceptance testing (UAT).


• Influence relationships with key stakeholders, acting as a primary point of contact for business change design and implementation.


• Conduct demand analysis for services and ensure necessary investments are made to deliver required services.


• Monitor and improve services, processes, and systems based on feedback and lessons learned., The Business Analyst will also be expected to demonstrate their commitment :


• to GBS values and regulations, including equal opportunities policy.


• the GBS's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.


• Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
  
  You will be an experienced Business Analyst, with excellent interpersonal skills and an understanding of the Higher Education environment., Undergraduate degree in Business Administration or similar subject.


• Relevant experience in a Business Analysis role, preferably within a Higher Education setting.


• Advanced knowledge of Microsoft Office.


• Excellent written and oral communication skills.


• Strong interpersonal skills with the ability to develop strong working relationships with stakeholders.


• Exceptional problem-solving abilities and analytical skills with attention to detail.


• Positive attitude with a can do' mindset and personal drive to achieve results within a team environment.


• Solid understanding of the IT project environment, ideally within the Higher Education sector.


• Ability to prioritize and manage a varied workload.


• Proven ability to produce clear and concise documentation.


• Highly self-motivated and proactive in addressing gaps in provision.


• Clear communicator with the ability to convey concepts in an accessible manner.


• Resilient individual capable of working independently and under pressure.


Desirable :

• Business Analysis Foundation certification or equivalent experience.


• Knowledge and experience in the Higher Education sector.
  
  GBS is a growing Higher Education Provider, dedicated to changing lives through education. In this role you be liaising with a range of key stakeholders at all levels of the organisation, including Academic and Management staff, to discover their Business Requirements and working collaboratively to develop solutions.
  
  25 days annual leave (Pro Rata for Part Time), plus 8 public holidays


• 1-day extra leave per year of service, up to a maximum of 5 days


• Workplace pension scheme with NEST


• Tuition reimbursement for career development courses


• Cycle to Work scheme.


• Access to GBS Life - discounts platform, wellbeing centre and much more


• Reward and recognition programme


• £500 award employee referral scheme


• Discretionary annual performance bonus


• Specsavers eye care vouchers


• Access to a TOTUM discount card and eligibility for a Costco membership