Business Analyst

At TTEC, we're all about the Human Experience. Elevated. As an Operations Analyst, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Have a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity to make sure correct staffing is in place and proper adjustments are made based on the clients' needs. Enjoy thinking about the big picture and planning to support the team and clients? You'll ensure scheduling policies are followed as you survey the landscape for what's ahead and support the business.

You'll impact the business, the teams you support and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, You'll

· Perform complex research projects

· Determine best practices and suggest how to improve current practices

· Work with multiple departments

· Work on special projects

· University degree or equivalent experience

· Experience in the call center industry

· Experience with client-facing, senior and executive level management communications and formal presentation delivery

· Lead and partner with teams, management and client

· Competence and experience managing complex to business leaders and work with decision-makers

· Accuracy-driven and passionate in keeping your work organized

· Analytical communications

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards
on TTECjobs.com.

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)