Business Analyst

Role Purpose

Reporting to the IT Architecture Manager, the Business Analyst will be required to document 'As Is' processes across a number of key business functions, including finance, procurement, HR, site operations, sales and product management and work with the relevant business stakeholders to define and document 'To Be' processes, functional and non-functional requirements, testing scenarios and acceptance criteria.

The Business Analyst also takes a lead in test activities and will work with stakeholders to develop and manage test strategy, plans as part of the delivery process.

Key accountabilities
-Create and maintain Business Process Maps for key business functions and processes
-Work with IT Architecture Lead and Project Teams to identify any changes
-Work with IT Architecture Lead and Project Teams to develop testing processes for new system functionality.
-Develop functional requirement for any system changes or enhancements.
-Develop test strategy, criteria and test plans
-Oversee functional and user acceptance testing as part of a delivery project.

Relationships and key contacts
-As a member of Technology you will be working closely with the Change Delivery, Infrastructure, Support and Architecture teams as part of service design, transition and operations.
-You will work with business stakeholders
-You will maintain relationships with key suppliers that provide a range of services including sourcing/supply, support and maintenance, managed services and full outsourcing.

Role specific requirements
-Produces work to consistently high standards
-Displays high level of professionalism and integrity.
-Flexible Approach to working conditions and working hours to meet business objectives.
-Team oriented, assists and supports operational teams and colleagues.
-IT Project and Program Experience.
-Experience of business analysis, requirements analysis, elicitation and documentation especially designing and implementing Enterprise Systems including ERP, CRM, DCIM, ITSM
-Software testing and test management experience (desirable)

Competencies

Championing Customer Needs
Communicating Effectively
Prioritizing and Organizing Work
Displaying Technical Expertise
Driving Continuous Improvement
Coordinating Project Activities
Critical Thinking
Developing Plans
Displaying Confidence and Composure
Displaying Creativity
Driving for Results
Establishing Relationships
Interacting with People at Different Levels
Learning Quickly
Leveraging Opportunities
Making Convincing Arguments
Making a Strong Impression
Managing Political Situations
Managing Risk
Negotiating Agreements
Presenting and Public Speaking
Relationship Management
Showing Caring and Understanding
Supporting Change
Testing and Troubleshooting
Thinking Globally
Working with Ambiguity
Working with Financial Information

Skills

Process Improvement
Analytical methods
Task and Project Planning
Testing Methodologies
Data Problem Solving
Acceptance Testing
Test Case Preparation
Incident and Problem Tracking

Education

A bachelor's or master's degree in business, analytics, computer science or relevant

Produces work to consistently high standards
-Displays high level of professionalism and integrity.
-Flexible Approach to working conditions and working hours to meet business objectives.
-Team oriented, assists and supports operational teams and colleagues.
-IT Project and Program Experience.
-Experience of business analysis, requirements analysis, elicitation and documentation especially designing and implementing Enterprise Systems including ERP, CRM, DCIM, ITSM
-Software testing and test management experience (desirable)

Competencies

Championing Customer Needs
Communicating Effectively
Prioritizing and Organizing Work
Displaying Technical Expertise
Driving Continuous Improvement
Coordinating Project Activities
Critical Thinking
Developing Plans
Displaying Confidence and Composure
Displaying Creativity
Driving for Results
Establishing Relationships
Interacting with People at Different Levels
Learning Quickly
Leveraging Opportunities
Making Convincing Arguments
Making a Strong Impression
Managing Political Situations
Managing Risk
Negotiating Agreements
Presenting and Public Speaking
Relationship Management
Showing Caring and Understanding
Supporting Change
Testing and Troubleshooting
Thinking Globally
Working with Ambiguity
Working with Financial Information

Skills

Process Improvement
Analytical methods
Task and Project Planning
Testing Methodologies
Data Problem Solving
Acceptance Testing
Test Case Preparation
Incident and Problem Tracking

Education

A bachelor's or master's degree in business, analytics, computer science or relevant