Business Analyst - Birmingham, West Midlands County

We're looking for a Business Analyst to join our growing Enterprise Services function on an 18-month fixed-term contract.

This is an exciting and varied time to join us, contributing to the success of key programmes and change initiatives across the Group, including the Voids and Lettings Core Change Programme.

This programme focuses on improving processes within the New Customers directorate, equipping colleagues with the tools they need to excel and ensuring customers enjoy a 'best-in-sector' experience when moving into their new home with Platform.

In this role, you'll play a key part in the programme's success by providing essential analysis support to the programme and working closely with stakeholders across the Group to identify and document requirements, process maps, pain points, and benefits.

Some of the things we need from you

A Lean Six Sigma or similar business analysis qualification or equivalent experience

Familiar with User Acceptance Testing practices and able to conduct this thoroughly

Gap analysis, root cause analysis and requirement gathering experience

Experience of producing As-Is and To-Be process maps using Microsoft Visio

Experience of creating, analysing, and optimising business process models

Experience in translating user needs into system requirements

Advanced knowledge of MS Office suite

Strong time management and organisational skills, be able to prioritise your workload with the ability to work alone and as part of a team

Experience of data analysis, data cleansing & data optimisation activities would be beneficial

While this role is home based, you should have the ability to travel to Group offices and other locations as required. Our Group offices are located at Birmingham Business Park and Central Park, Worcester., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Some of the great benefits we can offer you:

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more

Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)

Learning and Development opportunities

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers