Business Analyst (Service & Quality)

Service and Quality are essential to our mission: "to create space for people to get inspired and time to bring their ideas to life". Consumers no longer just want a great product, they expect a great experience too. As a Support Analyst, you'll be taking ownership of some vital data management and analysis to identify trends in our business lifecycle that will genuinely change Kia's future.

People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK's Best Workplaces 2024 by Great Place To Work®, and also ranked in the 2024 Best Workplaces for Women and Wellbeing. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more!

What will I be doing?

• Managing and leading research projects as well as competitor studies to ensure we're staying ahead of the market


• Producing and distributing weekly and monthly activity and performance reports on our departments - you'll also have autonomy to develop and enhance reporting to provide greater clarity, insight, and forecasting


• Carrying out in-depth monthly analysis of warranty claims, monitoring dealer activity and performance, analysing claims data and identifying trends and focus areas


• Providing administrative support for the co-ordination and management of warranty audit activity


• Collating and producing accurate monthly invoicing files for relevant service programmes


• Assisting the Quality team with the collation and provision of new model service data


• Carry out research and competitor studies for service programmes and warranty offerings


• Providing general support and assistance to the Service & Quality and field teams


Am I right for this?

We don't want to discourage anybody from applying for this role by making a long list of requirements but to summarise; we want someone who is genuinely passionate about understanding Analytics so ideally studying a relevant course in business, commerce, or statistics.

This role will encourage you to act quickly, test your flexibility, and motivate you to constantly adapt to new things. You can get a huge amount of experience, knowledge and skill development out of a year with us so we'd really love to welcome someone with big dreams that we can support!, We're a 5-minute walk from Walton-on-Thames station (24 mins from Waterloo) and have plenty of onsite parking for anyone driving.

There is step free access throughout the building but please let us know if you require any additional accessibility support and we will make sure to cater to your needs as best we can.

Interview Process

Step 1: CV review

Step 2: Video Interview

Step 3: Assessment Centre at our Head Office in Walton-On-Thames

We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to (lward@kia.co.uk). We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.

At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

Founded in 1944, Kia was originally known for our bikes…then motorbikes…and now, the best cars in the world (in our opinion anyway!). These cars include the award winning Sportage, alongside our world beating Electric Vehicles, such as the awesome EV6 - which can top 165mph!

Kia is at the forefront of electrical vehicle development and currently we're the 5th largest vehicle manufacturer in the world, but we're not stopping there. Right now, Kia is going through a major transformation that's taking us from followers to leaders in the Automotive space. This is where you come in…

Private Dental Care (Denplan, £0 excess)

Private Medical Care (Vitality) + Annual Health Check

Employee Car Scheme (car lease + insurance all included from £85/month)

Flexible working hours (core hours between 10:00am-3:00pm)

Hybrid working (2 days a week remote working)

Free weekly yoga, football, and badminton clubs

Pool tables, dart board, and massage chairs onsite

Pension + salary sacrifice

Work from anywhere for one week a year

24 days Annual Leave + Bank Holidays

Opportunity to get involved & give back via our charity partners

Birthday Vouchers

Celebrations such as our Spring Ball, Christmas events, Social Club and much more!, Phone
Resume / CV
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Cover letter

Are you currently studying a 4 year sandwich degree course with a 1 year placement opportunity?
Yes
No
This role is based in our head office in Walton on Thames. Can you confirm that this is a feasible commute from where you reside or that you are willing to relocate?
Yes
No
Do you have a valid Right to Work in the UK?
Yes
No