Business Analyst - Telephony - ( Ref : 91063 )

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product and Delivery Job Family, is a Business Analyst role at Business Analyst level, but carries the title Business Analyst - Telephony within DTS., As a Telephony Business Analyst, you will receive direction from more senior Business Analysts and be responsible for the output. The role involves collaborating with stakeholders, gathering and documenting requirements and ensuring that outcomes meet business needs.
Key Responsibilities:
Agile Working:
+ Can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes.
+ Can help the team to decide the best approach.
+ Can help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope.
Business Analysis:
+ Can analyse business goals, objectives, functions and processes, using relevant information and data to support the definition of requirements.
+ Can conduct options analysis, assess feasibility and operational impact, quantify potential business benefits and contribute to business case development.
+ Can help to ensure proposed solutions meet business and user needs.
+ Can work with limited direction to complete tasks and defined outputs linked to the project.
Business Modelling:
+ Can model various elements of the business with limited direction.
+ Can understand the effect of potential changes and how business processes, systems, structures, data and roles and responsibilities interact with one another.
Business Process Testing:
+ Can support business process testing. You know how to execute test cases under supervision.
+ Can understand the role of business process testing and how it works.
Digital Perspective:
+ Are responsive to changes in technology, adapting your approach accordingly
+ Can make decisions to meet user needs in the government context
+ Can understand the importance of assisted digital and can design services and make decisions to meet users’ needs.
Innovation:
+ Know about innovation and what it involves.
Methods and tools
+ Can select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project.
Requirements definition and management:
+ Can identify, analyse, challenge and validate business and user requirements.
+ Can work under limited supervision to co-ordinate and review the prioritisation of requirements.
+ Can use appropriate requirements management life cycle methods to complete tasks and outputs related to the project.
Stakeholder Relationship Management:
+ Can identify, analyse, manage and monitor relationships with and between internal and external stakeholders.
+ Can work under limited supervision to communicate with stakeholders clearly and regularly, clarifying mutual needs and commitments through consultation and consideration of impacts while focusing on user and business needs.
Systems Analysis:
+ Can identify and analyse IT system capabilities.
+ Can develop models and system requirements for bespoke IT systems or software packages, with minimal supervision.
Testing (business analysis):
+ Can execute test scripts.
+ Understand the role of testing and how it works in systems development and product lifecycle.
+ Can identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality.
User Experience Analysis
+ Have an awareness or understanding of user experience analysis, feedback and its principles.
+ Can see the purpose of user stories and focus on user needs.
+ Can present findings in an accessible and easy to understand way to support data-informed decision making, based on user research., + GDD Assessment – During the interview, you will be assessed against the GDD framework
+ Behaviours – You will be required to provide evidence of the following key behaviours at Level 3
+ Communicating and Influence
+ Working Together
+ Delivering at Pace
+ Making Effective Decisions
Allowance Details Roles will be recruited using a combination of the Government Digital and Data (GDD) Profession Capability Framework and Success Profile Frameworks. Using GDD we will then determine if you will be paid an additional allowance on top of your basic salary., We'll assess you against these behaviours during the selection process:
+ Communicating and Influencing
+ Working Together
+ Delivering at Pace
+ Making Effective Decisions, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

+ Excellent stakeholder engagement skills
+ Can make decisions within agreed parameters
+ Good communication skills
+ Ability to prioritise and manage workload to deliver at pace
Desirable Criteria
+ Experience in a business analyst or other product delivery role
+ Experience in Voice and Contact Centre Technology
+ Experience using JIRA & Confluence

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

£32,827 - £40,403
The national salary range is £32,827 - £35,678, London salary range is £37,174 - £40,403. Your salary will be dependent on your base location
A Civil Service Pension with an employer contribution of 28.97%
GBP, Alongside your salary of £32,827, HM Courts and Tribunals Service contributes £9,509 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Access to learning and development
+ A working environment that supports a range of flexible working options to enhance your work life balance
+ A working culture which encourages inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%
+ Annual Leave
+ Public Holidays
+ Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ