Business Change and Communications Manager

Job Type:
Fixed Term

Build a brilliant future with Hiscox
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People Transformation Business Change and Communications Manager

Reporting to the Transformation Programme Manager

London with Hybrid working

12mth Fixed Term Contract

The Role

We are seeking a talented Business Change and Communications Manager who has worked on large scale transformation programmes to join our team and play a pivotal role in the People function transformation.

The purpose of this role is to ensure that the business understands and adopts new People processes and technology and is ready for a brand-new way of working to support their employees through their careers at Hiscox. Additionally, this role will also be responsible for driving the communications and engagement plan related to the wider People Function Strategy of which the Transformation is a pillar of.

Reporting to the People Transformation Programme Manager the Business change manager will work as part of the People Transformation working group and will be responsible for designing and driving the change and Communications agenda, ensuring that new ways of working are well understood and adopted by all stakeholder, this includes but not limited to:

Key Responsibilities

• Work with key stakeholders both within the people function and business units to deliver the change and communication plan, using a variety of channels to interact with audiences and measure engagement.


• Support the Organisation Design and Development lead on implementation plan, developing relevant supporting materials.


• Support the Programme with the programme communications plan, developing and executing materials and measuring engagement relating to the transformation and wider people strategy.


• Work with the programme team to understand the change impacts across people, processes and systems using the output of this to design and implement the required engagement and training needs.


• Develop a mechanism to track business readiness across the business units and within the people function and ensure that change efforts are well received and adopted.


• Develop and drive the delivery of training programmes against learning needs analysis outcomes in partnership with the Operational Excellence and Organisational Design workstream to enable end-users and stakeholders to effectively adopt the new People processes, systems, and tools.


• Provide and feed into programme status reporting and updates.


• Lead the People Champion community to co-create the communications plan where appropriate, collating feedback and insight to adapt the plan.


• Mobilise a cross-business change forum to understand the impact of the transformation on the business, identify potential risks, develop mitigation plans, support with the change adoption and measure success.


• Create and maintain a strong relationship with internal communications teams to successfully land the key change messages and ensure project communications are aligned to Internal Communications guidelines


Qualifications/ Experience

• Experience working as a Business Change and Communications Manager


• Experience in change management, business readiness and project management


• Experience leading change for large-scale HR or similar transformation programs in a global/multinational organisation.


• Bachelor's degree in HR, business, organisational psychology, or related field.


About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

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Apply now for further information
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• Experience working as a Business Change and Communications Manager


• Experience in change management, business readiness and project management


• Experience leading change for large-scale HR or similar transformation programs in a global/multinational organisation.


• Bachelor's degree in HR, business, organisational psychology, or related field.
  
  As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.


We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.