Business Change Lead

Together, we're working to welcome millions more passengers , while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement , business change, technology , cyber defence, masterplanning, infrastructure and procurement . It brings together people with the skills to deliver prestigious and often large-scale projects , from transforming terminals to making big reductions in our carbon emissions.
Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that po wer our city within a city, driving vital commercial agreements with everyone from retailers to airlines, o r improving th e unique infrastructure that includes everything from 200 buildings to 250 HV su bstations . It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you 'll both take pride in and feel passionate about.

Representing the Solutions Process, Change and Readiness Function, the successful individual will be responsible to define, lead and successfully deliver the business change programme/projects. The primary objective and outcome is to set Heathrow up for success as we continue to realise our vision of Heathrow delivering 'The best airport service in the world'.

The role will be responsible for delivery of process, technology, and infrastructure/asset change to support Heathrow business requirements. The post holder will own and provide assurance for solutions.

Operating in a highly complex environment, a key element of the role will be collaboration; managing relationships across the business with key stakeholders both internally and externally, including strategy, operations, suppliers, airlines and other industry partners.

As a key part of the Solutions Process, Change and Readiness team this role will ensure portfolio delivery and alignment to strategic intent and KPIs, where shortfalls exist the role will be responsible for identifying appropriate solutions to deliver the required performance improvement

• Identifying, developing & deploying transformative process, technology or infrastructure-based solutions to deliver improvements.


• Managing the integration of any solution into the operation to support improved service


• Leading the assessment of the root causes of operational issues identified and work collaboratively across the organisation to design, develop and agree suitable solutions


• Leading and delivering define portfolio of business change projects and initiatives, ensuring all development assurance, management of change and regulatory requirement activity (i.e. CAA) is completed.


• Defining requirements and delivering desired business outcomes through capturing intent and benefit of solution and establish robust and compelling business cases.


• Driving improved efficiency, service and value from solution.


• Creating and maintaining reporting documents as required to interface with other parts of the business on a regular and ad-hoc basis., Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you'll need to be based in the UK and within a commutable distance to Heathrow.
  
  Experience of working with technical or cross functional programmes or projects


• Adaptable & flexible (agile) to deliver to business needs, timescales & priorities


• Resilient, Positive and determined with a can-do attitude


• Ability to Engage, Influence, build strong relationships, communicate and collaborate across all internal/external stakeholder groups, providing great stakeholder management at all levels. (communicating, networking, stakeholder management). Excellent problem-solving skills are of high importance.


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  Ideally, you'll have:
  
• Programme Management or Project Management qualification or equivalent experience


• Excellent analytical and data management skills


• Yellow belt Lean Six Sigma
  
  There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow., As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.