Business Change Manager

2. Key Responsibilities Lead and manage the digital services change management programme, as directed by the Head of Digital Programme Management and/or Associate Director of Digital Services. Present workshops to large groups of staff including senior management and senior clinical staff. Work with key stakeholders involved in IMandT projects to facilitate collaborative working. Motivate colleagues to encourage collaborative working to improve services/performance. To have the ability to work with people who are not fully committed to change management. Support projects by interpreting service requirements and identify the changes required to the business processes for the implementation of systems, ensuring the interests of sponsoring groups are met by the programme/projects. Responsible for defining benefits on behalf of the Senior Responsible Owner, assessing progress towards realisation and achieving measured improvements using agreed standard documentation and processes, outlined in
the Benefits Strategy. Work with Directorate/Departmental Managers and their staff to identify areas where changes in working practice are required to realise benefits/optimise system usage. Share intelligence on gaps between current service offerings and future requirements. Work in conjunction with Directorate/Departmental Managers and Project Managers to ensure the benefits management process are incorporated into project plans. Define the change programme, in particular the review process to ensure that working practices change to meet the requirements of the service departments and optimise use of the chosen systems. To support the service reconfiguration and re-engineering that will be required to deliver changed processes Working to the IMandT programme plan and ensuring that project targets milestones and relevant deliverables are met and delivered on time. Ensuring resource requirements with regard to change are assessed and identified and highlighted to the Trust Project Managers.
Ensure that adequate systems are in place, post project to monitor ongoing delivery of the benefits and that any new systems are being used to optimum effect. Act as a focal point for communication and liaison on all matters relating to change and benefits Management, with specific links to Organisational Development, the Trust Service Improvement Teams, the IM&T Training Manager, and all those responsible for implementing new systems. Prepare appropriate project status reports for the Project Manager highlighting progress towards targets, identifying issues/risks, developing and proposing recommendations/contingencies for their successful resolution. Prepare appropriate reports to support the requirements of the Executive IMandT Steering Group / Digital Strategy Group as directed by the Digital Programme Manager. Carry out any other duties and responsibilities commensurate with the grade.