Business Change Manager

Cabinet Office Digital aspires to make UK Government digital services the best in the world, meeting or exceeding the benchmark set globally by the best public or private sector standards. We are creating a digital culture where user needs are at the heart of everything we build. Through data democratisation, automation, governance and consolidation we will create a better Cabinet Office.
As the digital arm of the department, we advise, assure or manage delivery on behalf of our colleagues in the Government People Group in developing their own Government Digital and Data capabilities. This is an exciting opportunity to join CO Digital, to lead on business improvements and otherwise support the Cabinet Office in delivering on the country’s priorities at the heart of the UK Government.
Civil Service Jobs is used by over 3 million candidates per month to view and find vacancies across the Civil Service. Each year it handles over 2 million applications and advertises 140,000 posts. The live service is used by 219 organisations to advertise their vacancies, with more joining and manage their recruitment processes. Currently, Civil Service Jobs is a software-as-a-service (SaaS) provision that has been configured and enhanced to meet Civil Service recruitment, digital and security standards.
You will join our programme focusing on the implementation of the new platform that will transform Civil Service Jobs, and help to shape how the service could be delivered in the future. We’ve completed our Discovery and Alpha phases, where we did extensive user research and prototype design, to explore our user needs and potential solutions for the biggest areas of improvement.
We’ve decided that our service needs to procure rather than building our own, so we’ve now moved into the Beta procurement phase, which will see the commencement of the new contract during summer 2024, followed by a build and migration phase for all 219 departments to be completed by the end of 2026., We are looking for Business Change Managers to join the Civil Service Jobs ATS Transformation programme in Cabinet Office Digital; you will directly contribute in improving our Civil Service Jobs platform with our customers, the wider recruitment service and those who are applying for roles in the Civil Service.
Your role: As the Business Change Manager, you will embed effective change management plans within our programme to deliver engagement and adoption, working closely with senior leaders, delivery teams, and stakeholders. You will be responsible for providing guidance and expertise in managing the complexities of change across over 220 customer departments with different levels of adoption. This will be critical in aligning business objectives with change initiatives, ensuring that strategic changes are effectively planned, executed and monitored.
As a centralised service we operate via collective working arrangements across multiple government departments and agencies; you will need to identify, establish and nurture business relationships across the Civil Service and within the Cabinet Office to achieve the Civil Service objectives.
Our team: Working to the Senior Business Change Lead, the Adoption & Utilisation team will be made up of six Business Change Managers and two Trainers. You will work closely with the multidisciplinary programme team which includes the Digital Product and Delivery team (Senior Product Manager, Delivery Managers, Business Analysts, User Researchers, User-centred Designers, QA Testers etc) and the Supplier transition team who are working directly on building the digital product.
Wider Cabinet Office teams you’ll interact with are the Live Service and Support team (maintaining the existing platform), account managers, the Government Recruitment Service but more broadly, this role will be the interface between the programme and the department HR functions.
In delivering recruitment transformation, our programme will procure and build a new version of our recruitment platform by 2026, which will enhance the recruitment service provision across government.
This is an exciting role for someone who is passionate to work with people and is motivated by successful IT implementation in a complex environment, and who cares and can exemplify Civil Service values, in a diverse, ethical and positive working culture.
Civil Service Jobs enables the whole of government to recruit people more efficiently, without which the government could not deliver its work: hence our service brings far-reaching benefits for all citizens who will impacted by this change. We enjoy enabling people to find meaningful jobs, and teams to find great colleagues - contributing to a diverse culture that reflects the diversity in the UK.
Responsibilities
+ Support the planning and execution of change management strategies and activities to ensure successful adoption and implementation of business changes
+ Manage customer segmentation and form the key customer relationships in your area, to land the change
+ Collaborate with key stakeholders to identify change impacts, assess business readiness, and develop appropriate change management plans.
+ Develop and deliver change management communications, including presentations, emails etc. to effectively communicate the benefits and purpose of change to key customers; some elements will require close collaboration with the programme communications team
+ Lead on identifying early adopters in your area, for multiple release phases
+ Work with the digital build team and corresponding IT functions in departments, to define and ensure business readiness requirements
+ Provide leadership input to the programme team, supporting go/no-go decisions and being the voice of the customer
+ Consider and advise departments on change impact for their organisation, such as operational and local team(s) impact
+ Implement change management methodologies and tools to drive organisational change and ensure consistent application across various projects.
+ Monitor and measure the effectiveness of change initiatives, providing feedback and recommendations for improvement to senior management and the digital team.
+ Identify and mitigate potential risks and obstacles to change adoption, implementing strategies to overcome resistance and drive engagement.
+ Work closely with project teams to integrate change management activities into programme plans, ensuring alignment with business goals and milestones.
+ Stay abreast of industry trends and best practices in change management, continuously improving and evolving change management methodologies within the organisation.
+ Seek out and forge meaningful working relationships with stakeholders to support implementation of change processes, setting realistic expectations on both the benefits and drawbacks of specific changes., This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
As part of your application you will be required to provide a CV setting out your career history, highlighting specific responsibilities and achievements that are relevant for this role.
You will also be required to provide a Statement of Suitability (500 words max.)
Please use your statement of suitability to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification section of the job advert.
Your CV and Statement of Suitability will be assessed against the essential criteria listed in the 'Person Specification' section of the job advert.
You will also be assessed on behaviours at application stage.
Should a large number of applications be received, an initial sift may be conducted using the 2 lead behaviours, Communicating and Influencing and Changing and Improving. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Should you be successful at sift, you will be invited to attend an interview where you will be assessed on experience and behaviours.
Expected timeline (subject to change)
Expected sift date – WC 18th November 2024
Expected interview date/s – WC 2nd December and 9th December 2024.
Interview location – Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.
Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
+ Contact Government Recruitment Service via menurecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
+ Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Further information
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
A reserve list will be held for a period of 6 months, from which further appointments can be made.
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

For this role, you will need to meet the skills capabilities required in the Government Digital and Data Profession Capability for Change and Release Management and Business Relationship Management - we have included the relevant skills in our Essential Criteria below.
Essential Skills
+ A robust understanding of change management principles, methodologies and tools.
+ An ability to understand complex technical processes, and to translate these to a non-technical audience for adoption
+ User focus: you seek to deeply understand user and customer needs, empathise with the impact change has for them, and be able to highlight benefits and drawbacks
+ Effective interpersonal and strong communication skills with an ability to use influence to gain buy-in and enable change to happen.
+ Experience in delivering business benefits in change management initiatives.
+ Proven ability to identify opportunities to improve business processes and deliver them.
+ Relationship management expertise, able to build and maintain strong working relationships with internal and external stakeholders.
+ An ability to work well under pressure in a rapidly evolving environment.
+ Results orientation, with a passion for delivery.
Desirable
+ Working towards a Change Management accreditation or similar
+ Experience of working in/with the public sector or across government departments to deliver business outcomes.
+ Experience of business change for a complex digital platform or software
+ Domain knowledge of Recruitment and HR can be an advantage but not essential, + Communicating and Influencing
+ Changing and Improving
+ Delivering at Pace

Alongside your salary of £42,382, Cabinet Office contributes £12,278 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role.
+ An environment with flexible working options.
+ A culture encouraging inclusion and diversity.
+ A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
+ A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.