Business Change Manager

“Are you passionate about driving impactful change and helping people make the most of their money and pensions? Join the Money and Pensions Service (MaPS) as a Business Change Manager and play a pivotal role in transforming financial guidance across the UK.
As part of our team, you'll lead business change management activities, develop high-quality business cases, and engage with senior stakeholders to deliver meaningful outcomes. Your expertise in change methodology will ensure operational readiness and benefits realisation, while your leadership will inspire and guide our team through significant change projects.
If you have a proven track record in business change management, exceptional stakeholder engagement skills, and a commitment to making a difference, we want to hear from you. Be part of an organisation dedicated to empowering people with the financial knowledge they need to thrive.”, The Business Change Manager will report directly to Lead Programme Manager. In this role, you will be responsible for:
+ Leadership and delivery – Provide visible and effective leadership, lead the business change management activity and work with the allocated project manager(s) to deliver the business case benefits and outcomes. Develop clear vision and standards and champion the use of best practice business change management standards, tools and processes. Build strong networks both internally and externally. Assess and understand the impact on stakeholders.
+ Business case – Supporting operational colleagues and project managers in delivering high quality business case content, co-ordinating any specialist input.
+ Change products – Lead the progress of the required Business Change products for the projects your assigned to. Lead on engagement with senior stakeholders both internally and externally and other change managers across the portfolio.
+ Change planning – Own the change plan for your allocated project and provide input into the overall Project Plan.
+ Operational readiness – Lead the creation and management of the operational readiness criteria across your projects. Lead in the ‘approve/refuse’ go-live decision with the Project Manager, business and end users.
+ Benefits management – Lead benefits realisation across the project and understands the impact of all Business Change activities on Benefits Management.
+ Change communication – Lead the inclusion of Business Change communications requirements into the project communications plan. Provide and review content for communications relating to Business Change across the project.
+ Stakeholder management – Identify, classify, and update stakeholder engagement plan. Lead stakeholder engagement on project to ensure it meets Business Change requirements. Point of contact for senior / strategic stakeholders.
+ Guidance and support – Provide direction and guidance to team, and more broadly across the Portfolio, At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Career Development
In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

To excel in this role, you will need to demonstrate:
+ Significant experience and expert level competence in the application of business change methodology in a formal project and programme environment.
+ Experience delivering change within customer facing operations and remote access/telephony services
+ Demonstrable experience of stakeholder engagement, risk and issues management and benefits realisation
+ Experience of all stages and elements of a programme and project life cycle including planning, scheduling, resource management, governance, assurance and business case development
+ Experience using a range of change management frameworks and methodologies dependent on project need
+ Awareness of solutions development and budgeting and cost management, Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.
At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
+ Caring
We care about our colleagues and the people whose lives we are here to transform.
+ Connecting
We will transform lives through our ability to make positive connections.
+ Transforming
We are committed to transforming lives and making a positive societal impact.
Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

What We Offer
+ Generous Annual Leave – 30 days plus Bank Holidays
+ Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
+ Interest-free loan for season tickets for buses and trains
+ Cycle to work Scheme
+ Subsidised eye tests & flu jabs
+ Life assurance scheme
+ Give as you earn scheme
+ Employee assistance programme (EAP)
+ PAM Assist and PAM Life scheme (Wellbeing)
+ Enhanced family and sick pay
+ Paid volunteering (2 days a year)
+ Recognition Scheme
+ Discounts portal to numerous retailers