Business Change and Operations Manager

Are you ready to take the lead on real, impactful change? We're transforming the trading arm of The Air Ambulance Service (TAAS), and we need an experienced Business Change Operational Manager to drive this shift, ensuring our trading operations are streamlined, sustainable, and perfectly aligned with our charity's wider objectives. You'll be at the heart of delivering our Trading Strategy, bringing in innovative technologies like AI and making sure we stay ahead in a rapidly changing landscape. With your expertise, we'll create a more efficient, future-proof trading function, and ensure our teams are fully supported along the way. At TAAS, we lead by example, live our values, and hold ourselves accountable in everything we do. Now, we need someone like you to do the same.,

• Lead the transformation of our trading operations, managing change smoothly while keeping disruption to a minimum.
• Oversee major projects, from site relocations to team restructuring and new system rollouts, ensuring everything stays on time and on budget.
• Manage core areas like Warehouse Operations, Fleet & Transportation, Collection Banks, and IT Asset Re-use, while developing our online Asset Recovery function to its full potential.
• Engage with internal and external stakeholders, making sure everyone is informed, aligned, and fully behind the changes.
• Spot opportunities to make trading more efficient and profitable, while staying true to the charity's mission.
• Guide teams through the transformation, offering the support they need for a positive transition.
• Work closely with the finance team to track budgets, adjust plans where necessary, and make sure we stay on course.
• Build a culture of continuous improvement, ensuring lessons learned are carried forward and processes are constantly refined., In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:
• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check. Environment TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.


• Evidence of living the core values of TAAS throughout your career.
• Strong experience managing complex change projects, ideally within retail or trading.
• Excellent project management skills, with a solid track record of delivering on time and on budget.
• Great stakeholder engagement and communication skills, with the ability to influence and bring people on board.
• Proven experience leading teams through periods of change, keeping them informed, engaged, and supported.
• Financially savvy, with experience managing project budgets.
• Adaptable, flexible, and passionate about the life-saving work we do at TAAS.
  
  The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children's Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
We are at the forefront of innovative clinical care, and we challenge boundaries. Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support. We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities. Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.