Business Data Analyst

London Business School require a Business Data Analyst to join our Executive Education team. You will contribute, support and lead the implementation of delivery of world class technology and Analytics services to Executive Education's participants, clients and staff, design and delivery of seamless and impactful learning experiences. This will include creating Salesforce data flows, process mapping and Salesforce data migration and improvement. Along with automating more processes within Salesforce and embed AI tools to support revenue generation.,

• Monitor processes, systems and practices within salesforce and other LBS systems, plan and carry out regular reviews to identify opportunities for improvement in light of changing needs, feedback and/or current best practice thinking; follow through on improvements once agreed.
• Embed and champion change through promoting best practice of salesforce and other LBS systems. Share and support staff in taking advantage of new and unused platform features.
• Collate, cleanse, and analyse data using systems such as PowerBI, SalesForce, CRM Dynamics and Saviom and make recommendations to support relevant activity within EE. The requests may include sales pipeline numbers of queries, providing data for accreditation purposes, contributing demographic data to inform the School's Inclusion and Diversity strategy and others.
• Undertake investigations and inspections of data, processes and working practices in accordance with established procedure to identify actual/potential compliance issues and recommend appropriate action.
  
  Salesforce knowledge highly desirable.
• Good communication skills and the ability to break down technical issues and explain them in layman's terms.
• Experience of using software related to own area of specialism to extract, analyse and report on data.
• Good project management skills.
• Excellent organisational skills and meticulous attention to detail.
• Strong analytical and problem-solving skills.
• Positive experience of working within a customer-services orientated environment.
• Be adaptable and flexible
Desirable
• Programming skills in MySQL
• Quick to learn new software (i.e. power bi, dax, power query)
  
  Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.
All enjoyed in a Smart (hybrid) Working environment so we're looking forward to discussing how, where and when you might work best to deliver in your new role. Our commitment to driving inclusion and belonging We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.