Business Development Consultant

At Santander, we've built effective, and loyal relationships with our mortgage intermediary firms. We've done this by providing a best-in-class service. And this is where you'll come in. You'll enhance our relationships by supporting our registered IFAs and brokers. You'll provide them with guidance and support, educating intermediaries about our mortgage proposition, mortgage products and risk policy. The difference you'll make:

• Developing Santander's intermediary relationship by supporting our IFA and brokers in conjunction with our TBDM/ BDM teams
• Educating intermediaries about our mortgage proposition
• Educating intermediaries on our risk policy, application submission, packaging requirements and communicating underwriting decisions
• Managing and delivering a high level of both call & chat volumes, adding value on every contact
• Displaying a knowledge of the wider mortgage market, your customers and our proposition
  
  These are the essential requirements you need to be successful in this role:
• Proven experience working in a high-volume inbound contact centre environment
• Excellent telephony experience and the ability to deliver excellent customer service
• You will require the right to work in the UK (please see details below)
It would also be nice for you to have:
• Knowledge/background in mortgages/intermediaries is an advantage
• Evidence in building and sustaining relationships
• Being able to learn and retain knowledge and information
  
  This is a Permanent role at 35hrs per week. Our working hours are Monday to Friday 09:00 - 17:00.
If you're interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these. Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. How we'll reward you. As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
• Starting salary of £22,913 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Support your favourite causes through charitable giving and our community partnerships.
• Share in Santander's success by saving or investing in our share plans.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.