Business Development Consultant / Client Services Manager / Customer Account Manager

We are looking for a talented Business Development Consultant/Client Services Manager/Customer Account Manager to work with our stakeholders on a regional basis, providing motivational support, guidance and criteria in which stakeholders should operate.,

• Work with the Franchise Network to monitor compliance across the services delivered, ensuring standards and legislative requirements are met
• Provide first level support on behalf of the company in the areas of business, education, marketing and software
• Coach and develop new and existing franchisees, promoting best practice and continual improvement
• Maintain positive and collaborative working relationships across all functions and with key stakeholders
• Attend regular meetings at head office to feed back to key stakeholders on current challenges within the franchise community
• Deliver training that supports excellent customer service and brand awareness, taking an active role in the annual conference, regional meetings, UK centre visits and business development training
• Maximise franchise owner account performance through the management and delivery of key performance indicators
• Reporting to Franchise Services Manager
• Provide Franchisees with marketing and business support
  
  To be considered for this position you should meet the following criteria and you must have at least one of the desirable elements:
• Disclosure Barring Service (DBS) working with children clearance
• Able to listen and build strong relationships
• Excellent oral and written communication skills
• A resilient persona
• A "can-do" attitude with the ability to work independently (self-starter) and crucially, as part of a team
• Intermediate Microsoft Office skills
• Sound planning and organisational skills
• A strong work ethic
Knowledge & Skills Required:
• Pro-active with a can-do attitude
• Excellent communication and interpersonal skills
• Emotionally Intelligent
• Able to work under pressure with attention to detail
• Self-motivated with the ability to work autonomously
• Excellent planning and organisational skills
• Mobile
• Professional
• Graduates welcomed to apply
• Marketing experience advantageous
• Social media experience advantageous
• Advanced Microsoft Office skills
• Advanced administration skills with excellent attention to detail
• Advanced written and verbal communication skills
• Initiative, motivation and ability to work without supervision
• Time management skills- able to manage multiple projects with shifting and short deadlines
Qualifications:
• Business/Educational/Communications/Marketing degree or similar
Desirable:
• Qualified teacher or experience of classroom teaching
• Experience in tutoring/education industry
  
  Kip McGrath Education Centres is a global provider of student education services and is looking for a well presented and customer orientated individual to work in a franchise support/business development position in its UK Head Office based in Gloucester. This is a varied role ideally suited to a person with current business experience to support and implement the business strategies and new initiatives for the company. We require a confident communicator who is adaptable and can manage multiple projects to changing deadlines. Corporate, business, marketing or educational experience will be highly regarded. Franchising is desirable but not essential.
  
  Hybrid working
• Central office location
• Consolidated working week
• EAP - Full Employee Assistance support programme
• Pension - auto enrolment
• Learning & Development opportunities
• Team Social Events
Please click on Apply Now and email your CV and covering letter. Salary: £32000 to £34000 pa Hours Per Week: 35 hours over 4 days between 8.00am-6.00pm office & hybrid working - flexible