Business Development Executive / Client Relationship Executive

We are a family-run business, established in 2000 and based in Barnsley, covering the UK. Our mission is to enhance productivity by providing market-leading materials handling products, forklifts, and floor care equipment. We support a diverse range of customers, from single-machine owners to national blue-chip companies, with our award-winning service.

Our aim is to be the employer of choice in our industry. With 35+ employees and ambitious growth plans, our culture is informal, family-focused, and fun! Check out our social media pages to see more about life at IVS. We take pride in delivering excellent customer service, demonstrated by our multiple award nominations and wins.

This newly created role is a result of an internal restructure and is vital for nurturing and expanding our business relationships. Reporting to the Head of Business Development, you will manage the entire client lifecycle, focusing on client retention and satisfaction through a mixture of face-to-face visits and account management.

Responsibilities:

• Manage the end-to-end client relationship process, from onboarding to ongoing support.


• Build comprehensive knowledge of IVS, our products and services offering and the markets we operate within.


• Identify opportunities for client growth and enhancement of service offerings.


• Develop and maintain pipeline of client prospects.


• Collaborate with the sales team to ensure client needs are met and exceeded.


• Ensure client feedback is effectively gathered and addressed to enhance service quality.


• Use your communication skills to identify customers' needs.


• Set up meetings or calls between (prospective) customers and our clients.


• Be motivated, resilient, and results driven.


• Boost sales and contribute to both our business' and our clients' long-term business growth.


• Bring the drive and determination needed to succeed!


• Seek new business opportunities by contacting and developing relationships with potential customers through various channels (cold calls, follow-up calls, emails, and LinkedIn).


• Create and conduct campaigns to identify business opportunities within your allocated clients.
  
  To succeed in this role, you need to:


• Be comfortable working in a fast-paced environment.


• Organise yourself effectively for both short-term and long-term tasks.


• Possess excellent communication and influencing skills.


• Be a great networker and relationship builder.


• Be curious, open to new ways of working, and eager to learn.


• Be open to travel.


• Excel in problem-solving and negotiation.


• Be commercially astute and skilled in navigating complex B2B environments.


• Have a good standard of written English and Maths.


• Fit well culturally and work closely across multiple internal teams.


Knowledge & Experience:

This role is within a sales and service environment.

Essential:

• Previous experience working in Customer Service.


• Friendly personality with a "can-do" attitude.


• Ability to work as part of a small team with limited direct supervision.


• Ability to handle queries professionally and efficiently with sensitivity.


• Ability to deliver a high-quality service.


• Conscientious and able to act proactively.


• Proficiency in using Microsoft systems such as Word, Excel, PowerPoint, and Teams.


Desirable:

• Experience using service management technology.


• Knowledge of the forklift or engineering industries.


• Sales qualifications.


• Client Relationship Management


• Industry knowledge of products and key players.