Business Development Manager

+ Customer Relationship Management: Manage relationships with control centres, local authorities, housing associations, and B2B customers.
+ Service Monitoring: Track and monitor service delivery against agreed service levels.
+ Trend Identification: Spot trends, issues, and potential solutions.
+ Reporting & Data Analysis: Review reports and data to inform strategy.
+ Innovation & Service User Engagement: Support workshops and user events to drive innovation.
+ Lead Generation & Sales: Cold calling, following up leads, and conducting presentations.
+ Pipeline Management: Qualify prospects, manage pipeline, and forecast accurately.
+ Tender Support: Assist with tender applications.
+ Revenue Generation: Meet new business targets aligned with company strategy.
+ Customer Profile Building: Raise the company profile with corporate customers through consistent communication.
+ Training & Customer Support: Arrange customer training and ensure consistent contact.
+ Negotiation & Service Development: Negotiate new services and service enhancements to maximize income.
+ Collaborative Working: Ensure high-quality service delivery by collaborating with internal teams.
+ Feedback Management: Ensure customer feedback, both positive and negative, is acted upon.

+ Sales Expertise: Experienced sales professional with a track record in achieving business plan goals.
+ Negotiation Skills: Proficient in senior-level negotiations with local authorities and/or NHS.
+ Telecare Knowledge: Familiarity with the telecare/telehealth market and competitive landscape.
+ Care Sector Insight: Understanding of the challenges faced by older people, particularly those with dementia or frailty, and the needs of their families.
+ Public Sector Procurement: Strong knowledge of the Local Authority Adult Social Care sector and public sector procurement processes.
+ Analytical Skills: Ability to analyze information logically and identify trends.
+ Organizational Skills: Strong, structured approach to managing work.
+ Relationship Building: Ability to establish effective relationships with internal and external stakeholders.
+ Customer Service Focus: Committed to meeting customer service guarantees and placing high value on customer satisfaction.
+ Communication Skills: Excellent verbal and written communication, tailored to suit different audiences.
+ Public Sector Contract Success: Proven success in winning public sector contracts.
+ IT Proficiency: Strong IT skills, with a good knowledge of Microsoft Office Suite.
Desirable:
+ Experience winning public sector contracts and familiarity with procurement processes.

Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide to make a difference to our customer's lives by providing them with independence and security.

We are part of AXA Health and have huge ambitions to grow and enable people to live more happily and healthily in their own homes.

At Taking Care you will feel valued as an employee. We have a unique culture and we want to recruit people who share our values and who can contribute to our continuing growth.

We promote a culture that recognises, develops and rewards talent, each individual within our business is important to us and their contribution to the business success.

Our ambition for growth means we have lots of opportunities to join the team - for you to bring your skills and experience and make a positive impact on how we develop our business.

Take a look at our vacancies below, and come and join an amazing place to work., We understand that starting a new job can be daunting. At Taking Care we have a family culture that supports our staff and customers. We are determined to keep this despite our growth - it's important to us.

Taking Care has solid foundations with over 35 years' experience and a set of values that run through everything we do., As part of the AXA Group, Taking Care provides round-the-clock TEC services to over 120,000 people throughout the UK, supporting individuals in living independently. Our Emergency Resolution Centres (ERCs) form the heart of our operation, and we work in partnership with local authorities and housing associations.

Our people help us support our most vulnerable customers, and in return we want to support them. We are continually looking at ways we can improve how we look after our people and recognise the great work that they do.