Business Development officer

The Business Development Team are a small but dynamic team who are the front door for customers and provides a broad range of services including triaging and resolving customer enquiries, supporting our online shop and sales management systems, updating social media, hosting events and account and billing queries. The team are close-knit and works collaboratively to ensure that Service Levels are met and a high level of customer service is provided., The primary purpose of this role is to drive revenue by selling traded services to schools and other customers, generating an income of approximately £7 million. This position requires a comprehensive understanding of the council's products and services. The successful candidate will develop and maintain strong relationships with customers and service areas to ensure seamless service delivery and to enhance customer engagement and sales. The role also involves reviewing Commercial Transfer Agreements for schools transitioning to academy status and providing support to service areas and customers to address and improve service delivery issues.,

• Sell traded services and commercial products to schools and other customers.
• Generate and maintain new income streams for the council.
• Develop and nurture relationships with customers and service areas.
• Ensure smooth service delivery and increase customer purchases.
• Review Commercial Transfer Agreements for academising schools.
• Support service areas and customers with service delivery and improvement issues.
Any-Desk: As an 'any-desk' worker, you'll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements
• .
• subject to current Government Covid-19 Guidance
  
  You have a strong background in sales and customer relationship management, with the ability to understand and promote a diverse range of products and services. You are resilient and able to react quickly to change, managing customer expectations whilst delivering high-quality customer service. You are a team player who loves to get stuck in. You are educated to GCSE/NVQ3 level or equivalent, including English & Maths. You possess excellent communication and negotiation skills, and are adept at problem-solving and improving service delivery processes., As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.
  
  Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally., We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.
By joining Buckinghamshire Council, you can expect:
• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events
At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it's important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

Hard work and success deserves recognition. That's why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.