Business Development & Service Admin

Are you a compassionate and experienced leader looking for an opportunity to make a real difference in care?

All Saints Support Ltd is seeking a proactive and highly organised individual to fill the role of Business Development & Service Administrator within our agency services team.

This position combines service administration and coordination responsibilities with business development tasks, aiming to support the growth and management of agency services.

The successful candidate will demonstrate strong communication and organisational skills, working to manage client relationships, coordinate staff shifts, and identify new business opportunities.

About the Role:

As a Business Development & Service Administrator (Agency Services), you will:

Key Responsibilities:

Service Administration & Coordination:

Liaise with both private and public sector clients to understand their service needs, ensuring our agency services meet their requirements.
Manage staff profiles, ensuring all necessary documentation and compliance checks are current and complete.
Coordinate the allocation of shifts to agency staff, considering both client requirements and staff availability/skill sets.
Resolve scheduling conflicts, manage last-minute changes, and ensure all shifts are fully covered.
Maintain accurate service records, documenting client interactions, service agreements, and staff assignments.
Regularly review and update client contracts to ensure they comply with regulatory requirements and company standards.
Provide administrative support for the onboarding of new staff members, including coordinating compliance checks, training, and contracts.
On-Call Duties: Participate in the on-call rota for the agency service phone to handle out-of-hours issues, including emergency shift changes, staff cancellations, and urgent client requests.
Business Development:

Research and identify potential business leads and growth opportunities within domiciliary care and the wider health and social care sectors.
Maintain and manage a client lead tracking system (e.g. spreadsheets or CRM software) to track all business development activities.
Reach out to potential clients through phone calls, emails, and networking to introduce All Saints Support Ltd's agency services and secure new contracts.
Collaborate with the leadership team to develop marketing and business development strategies to promote agency services.
Attend industry events, conferences, and meetings to build relationships and generate new business leads.
Work with the finance and operations teams to develop competitive pricing structures and service packages.
Monitor and report on the effectiveness of business development initiatives, making adjustments to strategies to maximise contract acquisition.
Why Choose All Saints Support Ltd?

Proven experience in service administration, ideally within the health or social care sectors.
Experience in business development, including lead generation, client outreach, and contract negotiation.
Excellent organisational and administrative skills, with the ability to handle multiple tasks and priorities simultaneously.
Strong communication and relationship-building skills, able to liaise effectively with clients and staff at all levels.
Proficiency in Microsoft Office (Excel, Word, Outlook) and other relevant software tools for lead management and service administration.
Ability to work independently, proactively identifying opportunities for business growth.
Understanding of compliance and regulatory requirements within the care sector is desirable but not essential.
Desirable Skills:

Experience in agency services, particularly within the care sector.
Familiarity with CRM software and lead tracking systems.
Knowledge of the local health and social care market, with existing contacts within the sector.
Training and Qualifications:

Level 5 Diploma in Leadership and Management for Adult Care or willingness to undertake this qualification.
Familiarity with IT systems and maintaining accurate records.
A degree-level qualification in a related field (preferred, not required)
Skills & Qualities:

A degree or diploma in Business Administration, Health & Social Care, or a related field is preferred, though relevant experience will be considered in place of formal qualifications.
Previous experience in a dual role that combines business development with service administration is highly desirable.
Other:

Driving Licence & Access to Own Vehicle: A full, valid UK driving licence and access to a vehicle is required for this role.
Enhanced DBS Check: A current Enhanced DBS check is required for this role.
On-call Duties: Flexibility required to cover on-call shifts and occasional evening or weekend work.
Job Types: Full-time, Permanent

Competitive Pay: £28,000 per annum
Strong Support: Ongoing office support to help you succeed in your role.
Flexible Working Hours: Full-time, permanent position with potential for flexible working hours.
Team and Work Environment:

Caring Team: Join a team committed to delivering high-quality adult social support services.
Community Impact: Build and maintain strong relationships within the community and represent the organisation at events.
Career and Development:

Meaningful Work: Play a vital role in improving the quality of life for vulnerable adults.
Career Growth: Opportunities for ongoing professional development and leadership growth.