Business Hub Coordinator

Create a welcoming and collaborative community environment with new and existing members, focusing on building collaboration and relationships.

- Cover the front desk and handle phone, email, and social media inquiries during business hours.

- Oversee the day-to-day operations of the space, including opening and locking up procedures.

- Manage workspace logistics such as desk allocations, meeting room bookings, and facilities maintenance.

- Ensure all facilities are clean and well-maintained and adhere to health and safety standards.

- Drive growth and promotion of Mor Workspace by providing high-quality and engaging social media content.

- Be the first point of contact, greet people who book the office space, arrange trial days, track walk-ins, schedule tours, and send confirmation emails and information for future bookings.

- Follow up on bookings to get feedback and seek reviews via google, social media etc.

- Use software to schedule bookings, arrange memberships, and process invoices.

- Maintain accurate records of memberships, payments, and other relevant information.

- Assist in the development and implementation of policies and procedures.

- Prepare and distribute promotional materials to clients/potential members.

- Work on community initiatives designed to develop connections between members, including member introductions, event support, email, and print communications.

- Resolve any member-related issues to ensure positive harmony in the community.

- Assist with move-ins and move-outs, and prepare and distribute member welcome packs.

- Respond to maintenance issues and arrange appropriate action and schedule works.

- Manage all keys and security codes for all members.

- Ensure all areas are kept clean and tidy at all times.

- Provide quality customer service.

- Act with integrity at all times, ensuring the security and confidentiality of sensitive records.

- Perform any other required duties relevant to the role.

Finance and Administrative Tasks

- Monitor and manage monthly expenses, ensuring accurate record-keeping and budget adherence.

- Handle accounts receivable and payable, ensuring timely processing of invoices and payments.

- Handle the purchasing of office supplies, kitchen supplies, vending machine and ensure cost-effective purchasing.

- Provide administrative support to the Director, including scheduling meetings, managing calendars, and preparing documents.

Primary Function: You will be the key point of contact for anyone who comes to Mor Workspace. You will be customer service-focused with strong interpersonal skills. You will be a multi-tasker with a strong work ethic., Level 3 Qualification of equivalent

- Experience in a similar role (reception and or administrator, front of house)

Customer service and/or sales experience is a plus.

- Strong verbal and written communication skills.

- Good organisational and multi-tasking skills.

- Detail-oriented and meticulous.

- Creative, with the ability to create engaging social media communications.

- Ability to anticipate change and react efficiently and expeditiously.

- Presentable and able to deal with people in a friendly and professional manner.

- Motivated and enthusiastic in communications at all levels.

- Discreet, diplomatic, and respectful of confidentiality.

Other Requirements

- Two satisfactory references.

- Valid driving license and use of a car.

- Good health and attendance records (unless absence from work can be explained and validated where required).,

• GCSE or equivalent (preferred)


Experience:

• Customer service: 1 year (preferred)


• Administrative experience: 1 year (required)


Language:

• English (required)


Licence/Certification:

• Driving Licence (required)
  
  Job Types: Full-time, Permanent


Pay: £26,000.00 per year

Schedule:

• Day shift


• Monday to Friday


• No weekends