Business Integrations Administrator

As a Business Integration Administrator, you will be accountable for triaging and resolving enquiries from our customers, including the investigation of issues, identification of resolutions and implementation of resolutions in a quick and accurate manner to ensure the service is maintained for the business and providing training and guidance to users.

Alongside this you will complete testing of interfaces and documentation of changes using an agile methodology. You will also support the maintenance of the Business Technology Services products and interfaces, following a roadmap of development to align with the strategic needs of the University.

This role will involve working collaboratively with all areas of the University and third parties to understand their products and processes. Successful collaboration will enable support of improvement and efficiency of existing integrations to match the evolving needs of the business. The Business Integration Administrator will play a crucial role in resolving issues and identifying improvements to deliver a better experience for our customers. The role will ensure that best practice for documentation, information governance and security and change control is maintained and developed.

Proven experience of supporting business systems and integrations.
Experience working with non-technical customers resolving and explaining complex issues
Strong analytical and problem-solving skills to resolve complex cross-system challenges.
Experience in carrying out regression and development testing and documenting results
Experience of working with SAAS products and third-party suppliers.
Excellent communication and collaboration skills to work effectively across teams.
Agile mindset, with the ability to adapt to a fast-paced environment.
Please ensure you read the Job Description and Person Specification for full details of this role by clicking on the attachment and demonstrate how you match these requirements in your application., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Are you convinced, but don't find you 100 percent fit the profile? Feel free to send us your application anyway! We look forward to growing with you!

The University of Exeter

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

Permanent, Full time (36.5 hours per week)

The starting salary will be from £27,344 on Grade D, depending on qualifications and experience.

Flexible Hybrid working - This is a hybrid role that offers flexible working between home and our Streatham Campus.

What you'll be doing…, Just some of the benefits that come with this role include:

Substantial annual leave package of 41 days!
Incredible USS pension scheme
Sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a new Fertility Treatment Policy
Flexible Work options
Benefit from fantastic discounts at local and national shops through numerous discount schemes including TOTUM cards
We take your personal and professional development very seriously and we'll will empower you to keep developing your expert skills and give you access to the latest technologies and platforms
Access to discounted state-of-the-art fitness centres on all our campuses
Sustainability Commute: Join our sustainable travel initiative by enjoying a 10% discount on bus passes, cycle to work scheme and taking advantage of car sharing incentives. Save money and reduce your carbon footprint.
Recognition and Rewards: We have multiple schemes that help us celebrate your contributions.
Stunning campus locations in Exeter and Cornwall

Apply by completing the application form showing how you meet the essential and desirable skills and qualities according to the Person Specification