Business Manager (Perinatal)

The Specialist Perinatal Service is a passionate, dynamic, and committed team looking to recruit a business manager to work alongside the Team Manager. Previous experience in perinatal mental health is not essential, as we pride ourselves on providing extensive training and development opportunities. We are dedicated to high-quality, evidence-based practice.
The successful candidate will receive a thorough induction with strong support to settle into the role. The team manages small caseloads of pregnant or post-natal women and birthing persons with moderate to severe mental illness, supporting them and their families during this critical time.
The post holder plays a key role in the Perinatal team by developing performance information, analysing data, submitting statutory returns, and supporting service improvement. They will also design and manage care group information systems and ensure their effective use by managers.
Additionally, the Business Manager leads business functions, producing performance reports, business cases, and collaborating with external agencies to achieve integrated information., Scope and Authority:
The post holder will be responsible for:
+ Designing and managing the operation of care group specific information systems.
+ Develop administrative working protocols and practices across the trust wide care group administration support.
+ Assist the team in developing, implementing and maintaining care group specific policies, protocols and related systems.
+ Representing and making decisions on behalf of the care group which relates to either performance, or business decisions as delegated by clinical and operational leadership.
+ Supporting the work of the Team in the completion of their tasks specifically ensuring auditable completion of performance and risk / safety tasks.
+ Having delegated budgetary responsibility
+ Line manage staff
+ Proactively engaging in Trust-wide policy development, personally ensuring recommendations from Serious Untoward Incidents (SUIs), near misses, complaints and other incidents are shared and benefit all care groups.
+ Representing the care group at internal and external meetings as instructed. The Business Manager is the specialist for the management and provision of performance information and will work on own initiative, with significant discretion to develop performance information systems and will work within broad guidance from the clinical and operational leadership.
Performance Information and Systems:
+ To develop key working relationships with key people within the Trust to help support and develop the business of the care group and to play an active part in developing and achieving a culture of performance management.
+ A major part of the role will be to initiate, design, develop and manage a comprehensive set of systems to support to the Service Director and ensure the smooth running of the care group. This will include ensuring that intra care group communication systems are in place and that routine care group-based audit processes are in place and managed effectively and that information systems to manage these are established and in use.
+ Initiate and develop new data sets by identifying requirements, designing and implementing data collection processes and reviewing outputs.
+ Promote and facilitate access and use of performance information for senior managers, clinical and non-clinical staff to assist in the delivery of services. Ensuring new service developments are in keeping with current national and local targets.
+ To act as a central point and expert for queries and information on all matters relating to performance within the care group.
+ To lead on the production, analysis, useful presentation and dissemination of information to key people within deadlines to aid decision-making for service improvements and changes; to be responsible for the analysis, investigation and resolution of anomalies and issues.
+ To work with and manage business sensitive information and establish systems appropriately.
+ Ensure that the care group has comprehensive performance management arrangements in place including audit trails, so that the clinical and operational leadership have accurate and timely information on service activity against national, commissioning and internal targets. These arrangements will require the post holder to undertake analysis of activity and assist the Service Director with financial performance information to identify trends and variances and take delegated actions as necessary.
+ Ensure that the Performance / Business workload information is managed within the care group and maximum efficiency achieved.
+ Produce and communicate a range of complex and sometimes sensitive information to support service planning, improvement and change.
+ Provide project support to the team, involving preparing plans, working to deadlines, implementing action and monitoring and reporting on progress of delivery.
+ Contribute to and support the team objective planning process.
+ To manage designated projects as required by the Clinical and operational leadership.
Staff Leadership and Management:
To provide effective leadership and management to staff which promotes high performance standards both individually and as a team, in the achievement of the Trust's objectives and priorities. The Trust's success will be dependent on all managers playing an active role to make sure the existing areas of good employment practice are universally embedded within the organisation. Managers will be expected to:
+ Understand the Trust's key priorities and those of your team and translate these into key priorities for the team.
+ Ensure clarity and effectiveness in developing and designing roles
+ Ensure management of staff is consistent with Trust's HR Policies to the achievement of equality, equity and optimum performance.
+ Complete annual Appraisals for all staff which reflect these priorities and ensure staff have access to appropriate training and development
+ Communicate regularly through meetings with teams and individuals and provide opportunity for two-way feedback
+ Promote an effective team ethos.
+ Promote equality, diversity and rights, and treat others with dignity and respect ensuring services are developed, managed and delivered to meet the specific needs of those belonging to protected characteristics.
+ Promote equality, diversity and Human Rights in working practices by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and contributing to developing equality of opportunity and outcomes in working practices.
+ Contribute to developing and maintaining equality of opportunity in working practices by complying with legislation and organisational policies. Advise colleagues about equality, diversity and human rights policies and procedures and ensure they are followed.
+ Ensure that colleagues are treated fairly. Behave in a non-discriminatory way and challenge the discriminatory behaviour of others. Be supportive of colleagues or service users who wish to raise issues about discriminatory practice or experience.
Training and Development
+ To undertake mandatory and statutory training as required by Trust policy.
+ To contribute and commit to undertaking an annual Development Review/appraisal.
+ To undertake personal development as identified in the Personal Development Plan (PDP).
+ To provide managerial oversight and guidance to all team members.
+ To identify and promote developmental supervision to team members in conjunction with professional heads of discipline.
+ To ensure all staff receive appraisal on a regular basis in line with service policy, ensuring that training, professional and legal requirements are met.
+ To provide specific professional supervision to team members from the same profession as the post holder.
+ To monitor recommended Trust and national workloads and ensure equitable and fair distribution of tasks in the team. Review workloads with team members on a regular basis.
At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.
As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:
+ BME (Evolve) Staff Network
+ Christian Staff Network
+ DiverseAbility
+ Deaf Staff Network
+ Mental Health Staff Forum
+ Women's Staff Network
+ LGBTQIA+
We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant.
We provide reasonable adjustments to the interview process for any candidates with a disability.
Please note:
+ That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received
+ That once you have submitted your application you agree to your application being transferred to a 3^rd party e-recruitment system
+ That should you not have heard from us within three weeks from the closing date your application has not successful
+ That priority consideration for applications may be given to at-risk NHS employees
+ That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
+ That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles)
+ That we are a smoke-free Trust

NHS AfC: Band 7
South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.
We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as 'good' however we aim to be 'outstanding'.
Our Values
We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".
When you join us, you'll be part of something special - an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.
As a Trust, we are happy to talk flexible working., The Perinatal Community Mental Health Service is a specialist secondary care multidisciplinary team that includes psychiatry, psychological therapies, occupational therapy, specialist nursing and nursery nursing, social work, and peer support. We are a diverse and experienced group committed to delivering excellence in perinatal care.
The service operates across three sub-teams (Wandsworth, Kingston & Richmond, Sutton & Merton), which come together weekly for meetings and case discussions. We also meet regularly as a whole service for reflective practice, complex case discussions, and business meetings to ensure smooth operations and collaborative service development. We encourage interdisciplinary training sessions and co-production with our service users., We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
About our locations:
Springfield University Hospital, Tooting
Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.