Business Operations Administrator

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join Close Brothers Premium Finance Team where you will be part of a Business Operations Administration team responsible for the servicing of in-life loans on the system. Working as part of the Business Operations team our ideal team member will have previous experience in meeting deadlines with excellent communication skills. RESPONSIBILITIES

• Accountable for balancing and accomplishing day to day workload and priorities in a fast paced environment.
• Processing inbound documentation; new, amended and reset-up loans.
• Responding to all inbound electronic traffic (web, i-mails and emails).
• Managing bespoke Broker processes.
• Participating in testing new system changes as and when required.
• Own and drive resolution of Broker and end Client issues.
• Maintain CBPF's compliance with all applicable regulation. This will include ensuring CBPF is at all times compliant with the FCA principles and internal procedures for Treating Customer Fairly.
• Review available systems and or relevant data sources to establish the nature and substance of complaints received, evaluate customer detriment, and make fair and reasoned decisions in a timely manner and in line with TCF principles.
• Be a driver of an inclusive and engaging work environment.
• Be a team player and participate in employee recognition programs
• From time to time carry out any other duties that may be required
Risk & Compliance
• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
  
  Excellent communication and customer service skills.
• Excellent written, verbal and interpersonal skills to effectively deal with the customer base.
• Proven analytical and problem solving skills.
• Detail orientated and demonstrated ability to meet deadlines.
• Excellent time management skills.
• Demonstrated ability in problem solving and resolving customer issues/concerns.
• Team member goal orientated and passionate about their work.
• Strong PC skills including the ability to troubleshoot common problems and navigate the internet/intranet.
• Flexible, innovative and displays control while working in a pressurised environment
• Takes pride in presenting a professional image.
  
  For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term. To find out more about Close Brothers, please visit our careers page: To find out more about life at Close Brothers: To find out more about our benefits: To find out more about our commitment to creating an inclusive environment: As the pioneers of premium finance, we have been helping brokerages grow their business for over 40 years. Supporting over 3 million people across the UK and Ireland, we make it easier for customers to manage their money by offering more choice and flexibility. Close Brothers Premium Finance is part of Close Brothers, a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. This provides financial stability so that we can offer our customers the best products, and we pride ourselves on giving both our brokers and their clients the best possible service and support. Close Brothers Group