Business and Operations Manager

This role will provide general operational support to the Employment department by supporting the partners with day-to-day and business-as-usual activities and with the delivery of firmwide and departmental projects and initiatives., Operational

• Prepare Genesis agenda, attend meetings, take notes and track/deliver agreed actions


• New joiner and leaver processes


• Entrance / exit from leave processes (e.g. family friendly, sabbatical, sick leave)


• NQ and Trainee transition processes


• Seating plan / room moves


• Holiday handover management and assistance


• Capacity / utilisation/ time recording reporting and work tracking


• Work allocation assistance - regular catch ups with associates and trainees


• Holiday and expenses approval


• Socials and offsites


• Pro-bono and CSR initiatives


• Document / Intranet site management (with KLs)


• Appraisal assistance


• Coordinate department comms, proactively preparing drafts for others


• Department rep for firmwide change projects


• Support on recruitment processes / needs


• Point person for business services BPs


• Third party liaison (transcribers, other support providers) - including assisting with terms of engagement etc


• Ongoing operational process improvement


• Data collection (e.g. work types, time recording, referrals)


• Billing processes and WIP management


• Time recording


• Leavers, joiners, secondments, etc.


• Coordination of and attendance at partner strategy days, including agenda setting, note taking and following-up on agreed actions


• International strategy assistance - tracking and updating international contacts and referrals, proactively identifying opportunities (with BD)


• Assist the department preparing pitches and proposals, and other similar opportunities (with BD)


Legal Project Management (LPM) / Legal Process Impreovement (LPI)

• Planning new jobs - costing, resourcing, wider team


• Enhancing productivity (with LTT)


• Legal process improvement (with KLs / LTT) - including assisting with toolkits, guidelines and process plans


• Matter debriefs - client satisfaction, lessons learned (with KLs) - including tracking our corporate deal work and getting feedback identifying BD opportunities coming out of deal/matters (with BD)


• Managing the creation of precedents / tracking deadlines (with KLs)


• Liaison with eD - improve processes (with LTT)


• Assisting with fee estimates/ quotes and matter (and matter type) analysis - using data to ensure more accurate fee estimates and identifying unprofitable matters.


• Assisting with department initiatives e.g. ESG, Asset Management, LCAT etc.


Key Stakeholders

• Head of department and partners.


• Legal Operations Director., Accessibility statement : If individuals have any accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so that the document can be provided in an alternative format., Support and Adjustments for candidates : At Travers Smith, we are committed to ensuring that people who are disabled or have a long-term condition are empowered in their identity, valued equally, and listened to. If we can adjust the recruitment process to make it more accessible, please let us know. For further information please visit our website: Recruitment - Support and adjustments for candidates | Travers Smith
  
  An outstanding academic record.


• Several years' experience supporting a legal practice group with operational, LPM and LPI duties at a comparable firm.


• Evidence of strong verbal and written communication skills.


• An ability to demonstrate proactivity in a proficient manner.


• A team player who thrives working within a collegiate environment; and


• A willingness to show commitment and engagement to the firm's culture.
  
  Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private equity, venture, credit, infrastructure and real estate), publicly listed and private companies, financial institutions, and other business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment.


Department

The Employment team is a growing, market-leading team with an international focus. The team of over 20 lawyers, partners with our broad range of employer clients to provide them with innovative and brave solutions focussed advice which helps them develop and protect their businesses. We strive to work efficiently and remain highly profitable, but in a collaborative, positive and supportive environment so that our team can develop their careers and fulfil their potential.