Business Process Administrator

If you're ready to make a real difference, then join us as a Business Process Administrator, where you'll be at the heart of delivering exceptional admin support to our customers and care team.,

• Handling escalated customer queries with empathy and quick thinking, ensuring issues are resolved efficiently
• Collaborating with different departments to improve customer experience, spotting opportunities for process improvements along the way
• Analysing data and reports to track team performance to comply with regulatory and commissioning requirements
• Supporting with recruitment and onboarding process, working closely with our recruitment teams
• Completing monthly invoicing and using the Oracle system to raise invoices for customers and stakeholders
• Attend meetings and produce accurate notes and minutes where required
• Promote customer, family and stakeholder feedback and log appropriately using our internal systems
• Order and maintain stock levels of PPE, stationery supplies and uniform
Come and work for an organisation that really focusses on your wellbeing and your work life balance, where no two days are the same, but you'll go home every day knowing that you have helped changed our customers lives for the better working for one of the top 10 Great Placed to work in the UK., Our fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. You'll be reporting to Melissa our Registered Manager, working alongside our Care and Support team and our housing management team too.


• Excellent communication skills, both written and verbal, with the ability to build relationships and resolve issues calmly under pressure
• A passion for delivering great service and understanding the importance of customer satisfaction in every interaction
• The ability to interpret data and reports to make informed decisions and drive improvements
• Strong organisational skills to juggle multiple tasks, set priorities and ensure deadlines are met without compromising quality
• A positive and adaptable mindset, ready to embrace change
• Excellent IT skill and knowledge of MS office
• An understanding of the CQC standards
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!


• 34 days annual leave (includes bank holidays and a "me day" to use whenever you want!) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
• Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary. Explore our full range of benefits on our website.