Business Process Engineer

Working in the Digital Business Change team, part of Digital & Customer Services your role will be to challenge our current ways of working, and design new processes which minimise waste and maximise use of digital opportunities to provide an excellent customer experience. You will ensure close working relationships are maintained with other groups across Digital, Customer and Technology teams and the wider council to deliver digital transformation of services that meet the needs of the business whilst championing the resident user experience. What we need you to do: You will be responsible for end-to-end strategic Business Analysis and Process Re-Engineering for a range of business change projects You will be expected to work closely and build professional relationships with representatives from appropriate Council delivery and support services, to ensure that the best outcomes for the Council, its partners and its customers are delivered. You will also be expected to play a role in upskilling existing Council staff in Lean Thinking and process mapping techniques, through a combination of informal training, coaching and mentoring.

Top tip when applying - As we've got a new recruitment system the application process has changed a little and we hope you'll like it! You'll first need to register and create a profile the first time you apply. Creating your profile will enable you do things such as track your application progress, view emails you've received from us and manage communication preferences, manage your interview bookings and offer information if successful. About Dudley Council It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:

• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents