Business Relationship Manager

The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions. The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us. This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a Standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process. Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk. Rydym yn croesawu ymgeiswyr i ymgeisio am rolau trwy gyfrwng y Gymraeg fel eu dewis iaith. As a Business Relationship Manager, you will be welcomed into a dynamic and inclusive Digital, Data and Technology (DDaT) function. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation's core outcomes and this is your opportunity to enter into the varied world of DDaT at the IOPC, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales. A Business Relationship Manager (BRM) is the DDaT liaison for specific business areas within the IOPC. A BRM understands the business processes in use and provides guidance to ensure maximum return on investment for the DDaT and IOPC business strategies. The key to this role is reducing barriers between the business and DDaT. The BRM understands and documents the desired business outcome of a service, working with DDaT technical teams and subject matter experts to establish if the business need can be achieved using an existing service offering or if a new or changed service must be created. The BRM will maintain and develop regular contact with senior leaders and managers within the organisation who act as business owners plus service delivery and project managers across a customer and digital portfolio. We'll assess you against the level 3 behaviours during the selection process,

• Works with business and product owners and other stakeholders at all levels to understand how DDaT can support new business initiatives
• Oversee changes to their service catalogue and ensure that any such change is delivered on-time, on-budget and meets the business' needs.
• Help define key strategies for the DDaT delivery model.
• Working closely with other BRMs and DDaT colleagues to understand concerns around the alignment of digital and data services across the business to develop and drive improvements.
• Understands DDaT trends and forecasts future demand and requirements through close liaison with Service Delivery Management, Infrastructure and Architecture, Data and Information teams.
• Work within ITIL practices and processes and IOPC policy to effectively deliver outcomes and change
• Undertake customer satisfaction surveys, stakeholder mapping and engagement activity.
  
  Strong customer focus with experience of building effective working relationships with business stakeholders and end users to deliver service improvements
• Experience of developing and writing business cases, high-level requirements and succinct non-technical reports to business stakeholders
• Experience of working with in-house and outsourced IT service delivery teams
• Excellent communication skills
• Good knowledge of using Microsoft 365 products
• Practical experience of PRINCE2 and Agile project delivery
• Ability to work as part of a team but under their own steam
• Positive "can do" attitude and flexibility of approach
Desirable
• ITIL v3 or v4 Foundation certificate
• BRM Institute Business Relationship Management Professional
  
  The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do.
- As a silver standard Stonewall employer, we continue to commit to being a LGBTQ+ employer through the work of our Pride LGBTQ+ Staff Network, creating welcoming environments for lesbian, gay, bi and queer people. - We are pleased to share that we are a signatory of the Business in the Community Race at Work Charter. The Charter is composed of five calls to action for leaders and organisations across all sectors. - Being a Disability Confident employer, the IOPC is dedicated to removing the barriers for disabled people to thrive in the workplace. - Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive.

27.5 days paid annual leave (increasing with service to 32.5 days) - Options to carry over, buy or sell annual leave - Civil Service Pension - Civil Service maternity leave package - PAM employee assistance programme - Access to Civil Service Sports Council (CSSC) membership - Cycle to work scheme - Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup - Car Leasing Scheme - Learning and development tailored to your role - An environment with flexible working options - A culture encouraging inclusion and diversity behaviours - Staff Networks focussed on each of the protections characteristic - run by staff, by staff: - Enable Network - Welsh Network - Pride and LGBTQI+ Network