Business Services Lead - Tunbridge Wells

Are you an inspiring people leader with an enthusiasm for organising and helping others to get things done? Acting as a member of the Regional Business Services Leadership Team, your main focus will be on leading your team to innovate and improve our processes and to ensure that our Region is fully supported. What it's like to work here Your contractual location will be Scotney Castle and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing You'll lead a team of Business Services Coordinators who manage region-wide processes such as purchasing and data management, championing best practice when it comes to service, process and systems, and will be confident challenging the norm when you think there's a better way of doing something. You'll also be responsible for a specific area like liaising with our Consultancy Managers to prioritise the work coming through and help to broker resource across our Regional Team; or leading the Purchasing processes across the Region. Part of this role will be required to focus on the office arrangements at Scotney, build good relationships with Property staff and support an upcoming change to the working environment. On any given day you could be helping to arrange a region-wide event, liaising with external partners, working with our internal specialists, or looking at ways to review and improve a process. You could be coaching a team member to develop a new skill or leading a task/finish group to transform a service. You'll connect and form strong relationships with members of our Consultancy Management Team, with the other Regional Business Services Leads as well as being an active member of the National Business Services community.

• Administrative experience, successfully supporting across a range of tasks & aware of the value that Business Services can add
• Skilled IT user, happy to learn and explore new IT systems and help support others
• Highly organised and a confident multi-tasker
• Willing to adapt to different tasks to help the team
• Able to prioritise own workload
• Ability to spot how things fit together and explore how we can improve processes
• Ability to effectively communicate with, and influence, colleagues at various levels of seniority
• Experienced in line management or willing to develop in this area
  
  The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.
The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places