Business Services Manager - Technology CSC

You'll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you'll be working closely with internal functions and third party suppliers and vendors to support the ongoing delivery of authority service level agreements, ensuring that they are met. This role will be based in CTOC and will have dual reporting lines into their Line Manager and the CTOC ICT Service Board.

As a proven centre of excellence, aligned to ITIL® best practice, effective service management processes are crucial in ensuring that risks are mitigated and that robust governance exists in order to protect the integrity of our national infrastructure and networks. We are now growing our service support team to bolster coverage in our Service Level Management, Supplier Management, Service Reporting, Change Management and Problem Management process areas. Thanks to this background, you'll be used to making decisions in a busy service operations environment.

Work for us and you could be at the forefront of national security and public safety; working alongside emergency service colleagues, government agencies, intelligence services and the military to help keep our communities safe.

As part of a dedicated team, you'll be working closely with internal functions and third party suppliers and vendors to support the ongoing delivery of authority service level agreements, ensuring that they are met. Day to day you'll be monitoring and managing services by producing effective management intelligence reports; tracking service levels, holding regular service reviews with stakeholders and liaising with customers and users to identify further opportunities for improvements. This is a role that really does make a difference to our people.

Besides the rewarding nature of the job itself, a competitive salary and a Civil Service pension, you'll also benefit from excellent career and professional development. If you're looking to progress, this is a great opportunity.

Use your skills to help protect the public and support our teams. Join CTP today.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Employee Commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of "Working to keep people safe from Terrorism".

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today's complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations'.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).

Salary: The starting salary is £51,196 which includes allowances totalling £2,841.

The salary is broken down as £48,355 basic salary, which will increase annually until you reach the top of the scale £52,730 Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000.