Business Services Officer

We are looking for an experienced, motivated, and efficient Business Services Officer for the Quality team in Adult Social Care. The Quality team oversees a variety of areas including Complaints, Compliments, LGSCO investigations, Coordination of internal management reviews, Financial Review panel, Information, Policy and procedures.
This role will support the business services manager to act as the first point of contact for referrals to the financial review panel and will support the service manager with the financial review process. This will involve coordinating the process and weekly meetings. It will also include developing action plans to ensure lessons learned are incorporated into appropriate guidance and that good practice is disseminated across service areas.
You will require a broad knowledge of the Adult Social Care to understand the effect complaints, feedback and changes/updates to policy have on the wider department. You should have the skills to be able to translate policy into user friendly literature and practice guidance and to develop and promote more accessible information to support people who use are services.

The wide variety of tasks will require good organisational skills. You will be comfortable dealing with sensitive information and will be able to interpret and analyse complex information.
The nature of the team's work requires accuracy, attention to detail and a good standard of written English. You will have excellent IT skills and a good working knowledge of all Microsoft packages in particular Outlook, Word, Excel and Teams.