Business Services Officer - Worcester

As an Administrator- Business Services you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:
-monitoring case progression
-receiving referrals from the Court or Cafcass Intake Team
-create / update / close cases within our case management system
-sending letters and information packs to service users
-identify any missing information and follow-up as required
-receive and deal with telephone enquiries
-meet and greet visitors, including service users
-general admin support, A key role in helping to ensure the smooth running of our services, here are some things we look for in suitable candidates

A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
-Confident and capable of using MS Office applications to a basic / intermediate level
-Clear, confident communicator via email, phone and in person
-Someone who thrives working in a team
-Able to prioritise work in a fast-moving environment with strict deadlines, Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Here at Cafcass we support over 140,000 children and their families every year, safeguarding and promoting the welfare of each and every child and ensuring their voice is heard in Family Proceedings, which we’ll sure you agree is very important work.
Let’s make a difference. Together.
Whether you’re one of our Social Workers or work in our Business Services teams then everyone as a critical role to play. And so, if you join us you’ll see further references to ‘Together’ as this is the name of our new relationship-based practice framework. Built around our values, it is at the heart of the work we do and encourages us to be pro-active and to look for the strengths in ourselves and others, to build positive relationships with our colleagues, our partners and with the children and families that we work with.
Working for Cafcass - Cafcass - Children and Family Court Advisory and Support Service
If this is the type of organisational culture you think you can thrive in and you are motivated by making a difference for children and families, then read on.
So, hopefully you're getting a sense that it isn’t just our talented, experienced Social Workers who have a key role to play in supporting some of the most vulnerable children in our society. Behind them are highly organised and effective Business Services teams, of which a Business Services Officer is an integral component. But before we tell you about the role, let us tell us about some of the other reasons you should consider joining us.

We know you want to be rewarded appropriately, you want time away from work to manage your wellbeing, spend time with those important to you, help to secure your future and be trusted to work autonomously. So, on top of a competitive salary, you’ll have an excellent holiday allowance (28 days + Bank Holidays), a Local Government pension with 19.4% employer contribution, Health and Wellbeing cash plan and the potential to bring your continuous service with you - which could mean you have 33 days holiday from day one - and a wide range of other benefits that collectively makes for a great package with a highly supportive employer.