Business Supplier Manager

The Supplier & Business Relationship Manager is the NS&I Lead on a day-to-day basis with our Strategic Suppliers with responsibility for the management of the supplier performance and service quality. They will work across all directorates and across disciplines including contract adherence, change implementation and service issues (e.g. Incident Management, Compliance and Risk Management). This role will be the key connector, translator and mediator between NS&I business and the supplier(s).
The post holder will work with the supplier(s) and NS&I Business Stakeholders to understand and translate business and customer demands and be responsible for leading activities and as the escalation point, for operational service issues from both the business and the Strategic Supplier.
This role will work with the NS&I business to influence the demand and the service scope to ensure that the services delivered are ‘fit for purpose’, and work alongside the Commercial and Finance teams to negotiate relevant terms and/or contract scope with the supplier(s). The Supplier Manager will be the expert on the Strategic Supplier services and future roadmap including identifying, promoting and driving opportunities for continuous improvement.
The Supplier & Business Relationship Manager will manage the performance of the suppliers ensuring successful delivery of the services as defined by the suppliers’ contracts (Including KPIs, contractual requirements, operational change implementation and agreed processes), and to ensure that the services meet the NS&I business expectation. This role involves building strong strategic relationships between the supplier(s) and the business and they will be expected to co-operate with and influence both all levels of Business Stakeholder and Suppliers to ensure the best outcome for NS&I and it’s customers., NS&I is currently working in a hybrid way with colleagues expected to work in the office for 40% of their working month and this will be increasing to 60% of their working month in early 2025. If you are applying to work in London, the role is currently based in Sanctuary Buildings, Great Smith Street, SW1P 3BT and in early 2025 it is anticipated that NS&I will be moving out of Sanctuary Buildings and into our new NS&I London office location, Riverside House, 2a Southwark Bridge Rd, London SE1 9HA.
Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.
Note to existing permanent employees at NS&I - Please be aware that if you are a permanent employee appointed to a fixed term role, our recruiting principles ensure you will retain your permanent status at the end of this contract. However, you are not guaranteed to return to your original role. At the conclusion of this fixed term period, you may be redeployed to another suitable role at NS&I, offered retraining or will be given priority mover status to find another role in the civil service.
NS&I employees on a fixed term contract moving to another fixed term role, will continue to be employed for a fixed term to the end date of this role. You may apply for suitable roles within NS&I or the civil service.
Further information
Please visit our website http://nsandi-corporate.com/about-nsi for further details about NS&I.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
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+ Experience of working within an outsourced third-party environment managing Strategic Suppliers with a contract value above £30million.
+ Experience of working with complex management information and data within an operational or ITIL based technical IT Services delivery environment. Particularly in regard to technical and operational performance, service introduction/offboarding, contract and compliance management, identification of gaps and areas for continuous improvement.
+ Experience of designing, owning and maintaining the process and procedures and proactive development of Supplier Management.
+ Experience of working with senior business stakeholders to understand the business requirements and demand, managing the supplier to deliver but also lead conversations around expectations of demanding senior stakeholders and challenge aspects that are not in the interest of the business or customer.
+ Experience in collaboration with service management and operations team in high pressure environments such as Major Incidents and end user communication
+ Experience in representing both the supplier and the business within a project management environment and service improvement initiatives, ensuring the best outcomes for all. Managing the supplier to deliver to their responsibilities as part of any project on time and to budget.
+ Excellent interpersonal and negotiation skills, ability to build strong relationships across all levels of internal and external stakeholders and influence and engage with Senior Stakeholder throughout complex organisations
+ Experience in escalation and dispute management, + ITIL 3 or 4 Foundation – provides a broad understanding of the ESM framework and Transitions role within or an equivalent level of relevant work experience., ITIL 3 or 4 Foundation – provides a broad understanding of the ESM framework and Transitions role within or equivalent level of relevant work experience., + Communicating and Influencing
+ Managing a Quality Service
+ Making Effective Decisions
+ Delivering at Pace, + Experience of working within an outsourced third-party environment managing Strategic Suppliers with a contract value above £30million.
+ Experience of working with complex management information and data within an operational or ITIL based technical IT Services delivery environment. Particularly in regard to technical and operational performance, service introduction/offboarding, contract and compliance management, identification of gaps and areas for continuous improvement.
+ Experience of designing, owning and maintaining the process and procedures and proactive development of Supplier Management.
+ Experience of working with senior business stakeholders to understand the business requirements and demand, managing the supplier to deliver but also lead conversations around expectations of demanding senior stakeholders and challenge aspects that are not in the interest of the business or customer.
If shortlisted, you will be invited to attend a 60 minute panel interview via video call.
The interview questions will focus on each of the selected behaviours and your experience of working within an outsourced third-party environment.

Alongside your salary of £47,000, National Savings and Investments contributes £13,615 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.
A small company with a big reach, we offer a range of benefits including flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.
Some benefits of working at NS&I include:
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o Learning and development tailored to your role
o An environment with flexible hybrid working options
o 9 day fortnight scheme
o A culture encouraging inclusion and diversity
o A Civil Service pension with an average employer contribution of 97%
o Generous annual leave – starting at 25 days, increasing to 30 days
o Performance related variable pay bonus
o Enhanced maternity, paternity, adoption and shared parental leave