Business Support

This is an exciting opportunity for an experienced administrator to assist our growing Primary Care, Community & Therapies Clinical Group which provides both inpatient, outpatient and community therapies and nursing in providing an effective and efficient comprehensive administrative service including the production of clinical correspondence to referring agents or onward referral service to support the work of the Clinical Staff within the Group., There will be a requirement to learn the patient administration systems to work effectively within a paperless environment.

This is full time role of 37.5 hours a week, working Monday - Friday. You will be expected to participate in the 3 shift pattern to provide administrative, working 08:00 - 16:00, 09.00 - 17.00 or 10.00 - 18.00 on a rota basis along with weekend working to facilitate 7 day working and bank holidays as and when required..

The successful candidate will enhance our team by having the following experience and qualities

You must have experience of typing correspondence, managing clinical diaries and referral management according to the guidelines. You will be expected to provide a full centralised automated appointment system by undertaking duties within the community and therapies single point of access centres., GCE/GCSE English & Maths at Grade C or equivalent qualification

Excellent communication skills to deal with patients, colleagues and referring agents

Ability to prioritise own work and work under pressure with conflicting demands

Able to work well as part of a team

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve lives