Business Support

Reporting to the National Sales Manager the Business Supports main responsibilities are providing administrative and customer support to the Sales Team creating monthly reports for both customers and internal stakeholders, welcome and onboarding new GPO members, supporting the National Sales Manager with adhoc reporting requests, providing day-to-day support to customers in alignment with the Territory Managers and GPO team, validate new account setup requests and distribute new leads to the Sales Team, act as an administrator of the CRM and ensure that it is accurate and up-to-date, support the Sales Team with internal topics relating to customers.,

• Ensure a high standard of service to existing and prospective customers
• Work collaboratively with MWI Internal Teams when they have either identified an opportunity or where customer support is required
• Ensure that MWI's CRM system is kept updated with the correct contact information of Independent veterinary practices. Ensure that all contact with practices is correctly recorded within the CRM.
• Advocate for our customers within the business with operational, customer solutions and shared services functions.
• Where required, represent MWI in meetings with customers and prospects.
• Support customer and commercial projects.
• Attend industry related events as required (includes some evenings and weekends)
• Understand and comply with job relevant Companies Practice Standards at all times.
• Understand the Companies standard operating procedures and attend training sessions as appropriate.
  
  Natural ability to build and maintain strong relationships with internal and external stakeholders
• Clinical background either as a qualified RVN or through time spent working in a veterinary practice
• Adherence to and promotion of the company values at all time
• Determination to meet and exceed targets
• Good presentation and organisational skills.
• Proficiency with Word, Excel, PowerPoint and Outlook.
• Ability to work to deadlines
• Follow processes and protocols
• Attention to detail
• Customer Service experience
  
  Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!