Business Support Administrator

An exciting opportunity has arisen within the busy administrative team that support the Exmouth Core Adult Mental Health Team. This is a busy and varied role where no two days are the same. You will get immense job satisfaction in helping colleagues and patients efficiently and compassionately. You will be supported and trained to reach your professional best, with opportunities for continuing development, training and career progression.

This is a part time role, working 30 hours per week., Answering busy incoming phone lines, you will be speaking to patients, professionals, carers and colleagues, recording information on to client records and directing enquiries where needed. We'd like you to be confident and experienced in MS Office including Outlook as you will process work from our shared inbox, creating and sending appointment letters, taking referrals, minute taking and booking appointments and meeting rooms to keep our team and office running smoothly., Please see the attached Job Description and Person Specification which will provide further information on this role.

• Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook and advanced keyboard skills


• Knowledge of a range of administrative procedures including diary management, arranging appointments and booking rooms


• Experience or understanding of creating electronic records and filing systems


• Ability to manage diverse workload whilst dealing with frequent interruptions


• Ability to meet deadlines and to work under pressure


• Exceptional organisational skills and ability to prioritise


• Ability to work both independently and as part of a team


• Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking


• Knowledge of our business and how it supports patient care, and a positive attitude towards mental ill health and disability


• Excellent interpersonal and communication skills both written and verbal


• Able to deal confidentially and tactfully with people at all levels


• Ability to take and convey clear messages


• Experience in dealing with difficult situations (e.g. adopting calm and confident manner when dealing with people in distress)


• Willingness to embrace new ways of working/changes


• Understanding and respect of confidentiality in the workplace


• Ability to exercise initiative operating within procedural guidelines.


• Ability to work without direct supervision on a day to day basis.


• Attention to detail/quality


• Adaptable in continuous change and able to learn quickly, RSA 3 Word Processing - or equivalent level of experience in practice. NVQ3 in administration - or equivalent level administrative knowledge and experience.


• GCSE English or equivalent.


• Evidence of continuing professional and personal development., ECDL (European Computer Driving Licence) - or similar.


• Audio typing or Shorthand/Speedwriting - qualifications or experience., Previous experience of working within an administrative or secretarial team


• Experience of dealing with confidential and complex information, Ability to take accurate formal and informal minutes


• Previous experience of working in a Healthcare or Social Care administrative setting
  
  Our professional responsibility is to reduce the risk of infection to others as far as possible. Getting vaccinated against diseases that can be passed person-to-person in healthcare settings is part of this responsibility. The Trust will provide advice, guidance and support on vaccinations and access to vaccinations where requested., About Devon Partnership Trust


We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.