Business Support Administrator (East Staffs)

We have a fantastic opportunity to join our Family Hub team! Our Family Hubs are a local support centre for families with children and young people aged 0-19 years, (aged 25 with Special Educational Needs & Disabilities (SEND)). They are a place:

• to get help, information, advice, guidance and support to overcome difficulties and build stronger relationships.
• that provides a multiagency offer that can be accessed face to face or virtually.
You'll be based at our East Staffs Family Hub: 7 hours a week, between 9.00am - 5.00pm. Details will be discussed at interview. Main Responsibilities You will provide excellent customer care and a professional reception service, meeting and welcoming families, children and young people ( 0-19 years) into our Family Hubs. You'll also be:
• managing incoming telephone calls, emails and enquiries about services
• registering new service users and signposting to relevant activities and provision within the district
• data inputting
• providing information, advice and guidance
  
  good organisational skills and experience of using a wide range of IT systems including MS Office
• good communication skills because you'll interact with lots of people on the phone, in person and by email
• a flexible approach to work as sometimes things can change, and so you'll need to be able to prioritise work and sometimes change tasks quickly
• a passion to always give the best service, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire