Business Support Assistant

Please note that this position is being offered as a Fixed Term Contract / Secondment for a period of 6 months.

This position has been classed as an anywhere worker role but has an expectation that the successful candidate will attend the office, in Chelmsford 2-3 day per week, with the remaining time allowing for remote working if desired. Working Monday to Friday.

The Opportunity

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK and is undergoing significant transformational change to further enhance customer focus, service and delivery. As part of this, the Business Support team will work in specialised Business Centres to promote specialised knowledge and improved service and efficiencies.

The Business Support Assistant works as part of a business support team to deliver effective, routine administrative support to a team or service. Learning and developing an understanding of existing processes and systems, with a good basic knowledge of the Function. Providing routine clerical support to a team/service/Function (e.g., word processing, data entry, updating databases, meeting support, meet and greet, directing customer queries).

Managing day to day work, ensuring this meets ECC and local policies and procedures.

Accountabilities

• Providing high quality, efficient and effective Business Support services to internal customers within agreed timescales and SLAs.


• Responding to customer requests and queries in a timely and efficient way.


• Acting as a professional representative of the Business Support service at a local level, dealing with customers via telephone calls personally or redirecting in line with Essex customer standards.


• Providing high quality self-directed clerical support, checking own work and proactively looking to raise standards.


• Maintaining confidential records according to Essex County Council policy and guidance.


• Providing support to the team or service with the organisation of events, conferences and workshops to ensure high quality events.


• Providing support across the team or service in dealing with correspondence, providing meeting support in terms of documentation and finance support in all aspects of documentation processing, in a timely, consistent, and professional manner.


• Sharing knowledge and good practice with colleagues and highlighting more efficient ways of delivering customer service.
  
  Educated to RQF Level 2 (GCSE) including maths and English or an equivalent vocational qualification or equivalent demonstrable experience.


• Evidence of the ability to develop skills and knowledge in role.


• Demonstrable experience and competence of MS Office applications and their practical application.


• Ability to use computerised systems with a high level of speed and accuracy.


Desirable:

• Previous experience of managing electronic or hard copy filing systems.


• Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.


• Experience of dealing with sensitive and/or personal information.


• Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.
  
  As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service