Business Support Assistant

The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you., Delivery and Oversight is a team within the Workforce Training & Education (WTE) regional function. Its core purpose is to maintain oversight of all delivery and performance activity across the regional WTE Directorate, alongside governance and the provision of business support, including administrative and PA support to the senior leadership and operational office management.
The main activities of this team will include:
+ Performance monitoring, reporting and assurance on delivery of function objectives - including in accordance with the Board Assurance Framework.
+ Coordination of the Delivery Plan for the function.
+ Ensuring effective governance and business management processes for the function - including secretariat services for principal meetings (e.g., Regional People Board, Regional People Leadership Group, WT&E Senior Leadership Team), coordination of function communications, seeking and providing assurance on function compliance, in line with the corporate operating framework.
The purpose of the Delivery and Oversight team is to develop, implement and manage systems and processes that will support the effective delivery of national and local priorities and ensure the efficient operation of the Workforce Training & Education (WT&E) function for the region, as well as local offices in North East and Yorkshire., As part of the Delivery and Oversight team, the key purpose of the Business Support Assistant is to provide a dynamic, responsive and 'customer-orientated' business administration service to the regional WT&E senior management team, under the overall direction of the Head of Oversight and Delivery, including office support and general administrative duties., + Works effectively with members of the Delivery and Oversight Team and other members of the regional WT&E function.
+ Provides and receives routine communication where a degree of tact, diplomacy or sensitivity is required to be shown.
+ Communicates in an effective and timely manner with visitors to the office, meeting delegates etc.
+ Ensures that any complains, comments or suggestions are dealt with appropriately, resolving where possible and escalating as appropriate where required.
Management and leadership
+ Exhibits self-belief and belief in own ability to deliver.
+ Focuses on the achievement of goals for the organisation's benefit as well as own benefit.
+ Makes effective decisions based on all available information.
+ Makes suggestions to improve service.
+ Identifies personal development needs.
+ Evaluates effectiveness of own learning/development opportunities and relates this to others.
+ Seeks feedback from others to help identify own development needs.
+ Offers help, guidance and feedback to others to support their development or to help them complete their work requirements effectively.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
+ Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
+ Making the NHS a great place to work, where our people can make a difference and achieve their potential.
+ Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
+ Optimising the use of digital technology, research, and innovation
+ Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band., NHS England