Business Support Assistant

The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you., The main duties will be to support colleagues across the region with commissioning, contracting, monitoring performance, improvement and relationship management. The post holder responsibilities will include providing support to senior managers and wider team members as appropriate, maintaining electronic filing systems and generic inboxes, collating data and reports, effectively using spreadsheets, undertaking data checking, facilitating meetings including collation of papers, taking minutes and following up actions, and arranging appointments. An ability to effectively communicate, use Microsoft office products and the ability to organise and prioritise their workload to meet deadlines is essential., · Undertaking administrative duties and diary management.
· Organising and planning of events as directed.
· Admin support and organisation to team meetings.
· Organise travel arrangements.
· Support team members in the collection of information.
· Flexible approach to work in line with the needs of the business.
· Act as a point of contact for stakeholders, dealing and responding effectively with complex queries from a wide range of stakeholders.
· Receive and distribute urgent and/or confidential communications from/to relevant parties in a timely appropriate manner.
· Handle routine correspondence and draft routine responses accurately and timely.
· Prepare agendas, take minutes, track and follow-up on actions and distribute meeting papers.
· Work collaboratively with other administrators/PA's across the organisations to provide and effective network of communication including dealing with visitors and being flexible to cover other administrators general duties.
· Support team members with on-boarding new starters.
· Provide cross cover to colleagues as and when required., The main duties will be to support colleagues across the region with commissioning, contracting, monitoring performance, improvement and relationship management. The post holder responsibilities will include providing support to senior managers and wider team members as appropriate, maintaining electronic filing systems and generic inboxes, collating data and reports, effectively using spreadsheets, undertaking data checking, facilitating meetings including collation of papers, taking minutes and following up actions, and arranging appointments. An ability to effectively communicate, use Microsoft office products and the ability to organise and prioritise their workload to meet deadlines is essential.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

Previous experience supporting a team would be useful along with knowledge and ability to handle sensitive enquiries.

Noting that currently this post sits within NHS England as from April 2025 it is anticipated, subject to due process, the team will be hosted by and Integrated Care Board (ICB) in the Midlands., The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
+ Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
+ Making the NHS a great place to work, where our people can make a difference and achieve their potential.
+ Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
+ Optimising the use of digital technology, research, and innovation
+ Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band., NHS England