Business Support Assistant - Family Time & Conference

We have an exciting opportunity within our Business Support Service for a Business Support Assistant to join our Family Time and Conference Service, providing essential support to the reception function and the day to day running of our Family Time and Conference Centres. This will involve meeting and greeting internal and external customers, resolving customer enquiries face to face and over the telephone, room bookings, processing of post, up-dating children's records, supporting with building enquiries and opening and closing of buildings.

Are you a committed person who has excellent communication skills and is passionate about delivering high quality customer service?

Can you stay organised and demonstrate good attention to detail while working effectively within a dedicated team environment?

Are you able to solve problems, take initiative, and deliver results with a flexible approach?

Key skills we will be looking for in your personal statement include:

An understanding of customer service Good literacy and numeracy skills The ability to communicate in person and/or in writing, a variety of information to a range of people The ability to work flexibly as part of a team environment, providing cover when needed to ensure continuity of service provision The ability to work with some initiative and little supervision The ability to work under pressure including meeting deadlines and dealing with interruptions The ability to cope with situations where there is an emotional demand arising from the work being undertaken The ability to manage a process, ensuring accurate and timely outputs, Being part of a positive, supportive, 'can-do' service and wider Trust We are a forward thinking, innovative organisation, proactive in delivering the most optimum services for our children, young people and wider local community Career development opportunities Regular development discussions

Birmingham Children's Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to 'Outstanding'., There has never been a more exciting time to join Birmingham Children's Trust as we celebrate our GOOD Ofsted status which we are immensely proud of. Birmingham Children's Trust is going from strength to strength.

At Birmingham Children's Trust we aim to be one dedicated team with a single unwavering focus - to improve the outcomes for children, young people and families in Birmingham.

We recognise that to achieve this we need the best, most talented, innovative and committed people to join us.

You will be part of a diverse and vibrant community of social work and support service professionals who are outcomes focussed and operate with a strong team ethos.

Being part of that team has responsibilities too; we want everyone, no matter what their role in the Trust, to bring their best self to work every day, to engage with the day to day challenges positively and to be supportive of and trust in each other.

We care about our people and that's what will make us an Employer of Choice for social workers, children's services and associated support services.

Mental health / emotional support - 24/7 employee assistance programme 30 days holiday on joining, plus bank holidays. This increases to 33 days after five years' service, and then 35 days after ten years' service Generous contributory pension scheme

Interviews will take place week commencing 6th January 2024 face to face at Lifford House.

We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do.