Business Support Clerk

This role will work within the temporary accommodation team in supporting households placed into emergency accommodation to find alternative accommodation.

You will be providing administrative support to a number of households providing a holistic and wrap around support model to ensure a timely move on into sustainable accommodation is in place.

You will be ensuring all relevant paperwork is completed with households in emergency accommodation including applications to housing providers, completing tasks from Personalised Housing Plans and ensuring benefit maximisation is in place.

You will be expected to work in a hybrid way including carrying out visits to temporary accommodation locations and partner agencies in order to support in the completion of paperwork.

You will also be expected to support the team in the prevention of homelessness wherever possible, chasing documents and ensuring paperwork is competed along with providing the first point of contact within the reception area of the team.

You will be part of a very busy and fast paced service providing the statutory homelessness function.

You will have:

Experience of working with households with complex difficulties

Worked in a Housing or support related field of work previously.

Excellent IT skills and the ability to work on your own as well as part of a team.

Be able to work on your own initiative to find solutions

Excellent interpersonal skills: able to build relationships with people at all levels, manage and resolve conflicts, influence others and challenge unacceptable practice.

Ability to show compassion to others in extreme and difficult situations.

Knowledge of the benefit system including housing benefits and universal credit

Excellent written and verbal communication skills and the ability to present information coherently and concisely to different audiences.

Understanding of the council's statutory duties and powers and procedural rules with the ability to advise others on their meaning.

Excellent understanding and management of customer expectation including where customers have additional support or other needs.

Excellent verbal communication skills and the ability to present information to different audiences.

To meet Tameside Council's standard of attendance.

A willingness to be flexible in a changing environment., Our employees' skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.