Business Support Coordinator

This is a management position within Fleet operations. Reporting to the Business Support Admin Manager, the Business support Supervisor will be directly responsible for all: Managing a team and their tasks. Monitoring Unknown Arrivals, vehicle sales, vehicle movements, vehicle claims & rejections, service histories, Audits, KPIs, Monthly Customer review presentations

Your key responsibilities will be:

Liaise with customers at senior and operational levels
Ensure contractual obligations are met
Manage, direct and lead the team
Promote and lead the health, safety and welfare of all colleagues within the department
Undertake daily audits to ensure sales are not missed
Assist in managing SLAs and KPIs
Liaise with the transport and sites for the delivery and collection of vehicles
Develop and drive our 'Customer First' approach to communication, building excellent relationships at all levels
Maintain open communication with the internal and external customers as required
Create monthly customer packs to keep account managers up to date with performance
Create, initiate and monitor new procedures so customer expectations can not only be met but also exceeded
Assist in the implementation of the company's strategy
Create, maintain, audit and revise Standard Operating Procedures (SOPs) as required

Proven management experience in a target driven environment
Experience of dealing with day-to-day employee related matters
A good communicator
Excellent time management skills and ability to work under pressure
Ability to organise work effectively
Good attention to detail
Experienced user of Microsoft Office Word and Excel packages
Ability to compile management reports
Strong customer focus
Self-managed and motivated

At BCA, we're altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing business, the backbone of the UK's automotive supply chain, and the best place to build the career you want.

Now, this is where you fit in…

We're looking for down-to-earth go-getters, who are ready to make their mark on the automotive industry. Our Site Operations teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road - the opportunities are endless.

We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders

And so much more…

As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks, please assume you have been unsuccessful.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.